Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nasheka Dossman

Novato,CA

Summary

Results-driven professional with over 20 years of diverse experience in customer service roles across various industries. Exceptional at managing client relationships, resolving conflicts, and delivering exceptional service in fast-paced environments. Recognized for excellent communication skills, attention to detail, and a strong work ethic. Passionate about enhancing customer satisfaction and driving success for the company through a customer-first approach. Proven ability to adapt quickly to new challenges, work independently or as part of a team, and consistently exceed performance goals.

Overview

5
5
years of professional experience

Work History

City Letter Carrier

United States Postal Service, USPS
10.2023 - Current
  • Engages in daily heavy public contact while delivering mail, answering customer queries, and addressing concerns
  • Effectively handles several tasks simultaneously, including sorting, organizing, and delivering mail within designated time-frame
  • Accurately enter information into an automated system and digital platforms
  • Ensure that mail is properly stamped and processed for dispatch
  • Retrieve outgoing mail from homes, businesses, and USPS collection boxes
  • Adhere to all USPS safety guidelines to prevent accidents and injuries.

Bookkeeper/ Office Clerk

Safeway
05.2019 - 09.2023
  • Provide excellent customer service by addressing financial inquiries and resolving discrepancies
  • Prepare and maintain accurate and complete financial records and files
  • Perform precise mathematical computations, including serial calculations, from various sources
  • Identify and resolve discrepancies in financial and accounting records
  • Operate electronic information equipment and specific systems and enter data accurately
  • Perform inventory control by monitoring stock levels and ordering supplies as needed.

Leasing Consultant

AMC
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
  • Conducted thorough market research to stay informed of current trends and competitor offerings.

Administrative Assistant/Receptionist

UPEK, INC
  • Assisted in daily office operations, managed approximately 30 incoming calls,managing emails, and greeting visitors
  • Prepared clear, concise and accurate reports, correspondence, policies, procedures and other written materials
  • Provided clerical/office assistant support to various departments, ensuring smooth workflow
  • Managed and updated office records, ensuring accuracy and confidentiality
  • Handled sensitive and confidential information with discretion
  • Performed data entry and database management to ensure up-to-date information
  • Provide support for special projects and handle additional administrative tasks as assigned.

Education

Associate of Science - Biology

Santa Rosa Junior College

High School Diploma -

Berkeley High School
Berkeley, CA
06.2001

Skills

  • Superior Customer Service
  • Office Administration / Clerical Skills
  • Strong Communication and Interpersonal Skills
  • Organizational and Multitasking Skills
  • Accounting and bookkeeping
  • Teamwork and Collaboration
  • Personable and Approachable
  • Healthcare technology and re proficiency
  • Strong Computer Skills
  • Medical terminology knowledge

Timeline

City Letter Carrier

United States Postal Service, USPS
10.2023 - Current

Bookkeeper/ Office Clerk

Safeway
05.2019 - 09.2023

Leasing Consultant

AMC

Administrative Assistant/Receptionist

UPEK, INC

Associate of Science - Biology

Santa Rosa Junior College

High School Diploma -

Berkeley High School

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Nasheka Dossman