Dounia Chennagui
Arlington,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings five+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
4
4
years of professional experience
Work History
Aracosia Restaurant Group
Front Server
09.2021 - 01.2024
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Front Office Manager
The Watergate Hotel
12.2020 - 09.2021
- Created training modules in partnership with HR for new hires.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Trained new staff members in customer service techniques and hotel operations.
- Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Supervised payroll corrections for accuracy and duplications.
Office Manager
A&M Roofing
11.2019 - 12.2020
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Defined clear targets and objectives and communicated to other team members.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained computer and physical filing systems.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Applied Science - Architecture Technology
Northern Virginia Community College
Annandale, VA04.2024
Associate of Applied Science - Engineering
Northern Virginia Community College
Annandale, VA04.2024
High School Diploma -
Penn Foster High School
Philadelphia, PA06.2017
Skills
- Technical Support
- Customer Relations
- Call Center Operations
- Sales expertise
- Microsoft Exchange
- Spreadsheets
- Effective Multitasking
- Team Development
- Team Leadership
- Communication
- Cost Control
- Scheduling and Coordinating
- Budgeting expertise
- Financial Tracking
- Organizational Skills
- Clear oral/written communication
Languages
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Aracosia Restaurant Group
Front Server
09.2021 - 01.2024
Assistant Front Office Manager
The Watergate Hotel
12.2020 - 09.2021
Office Manager
A&M Roofing
11.2019 - 12.2020
Associate of Applied Science - Architecture Technology
Northern Virginia Community College
Associate of Applied Science - Engineering
Northern Virginia Community College
High School Diploma -
Penn Foster High School
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