Dounia Chennagui
Arlington,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Head Server
Aracosia
McLean, VA
09.2021 - 01.2024
- Trained staff of six individuals on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Increased sales by 30%-60% per customer by listening actively and recommending relevant menu items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Assistant Front Office Manager
The Watergate Hotel
Washington, DC
12.2020 - 09.2021
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees, and payments.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw $5,000 administrative budget by maintaining optimal controls and tracking expenses to meet financial goals.
- Reduced customer issues by 40% with introduction of surveys and questionnaires.
Office Manager/Administrative Assistant
A&M Construction Co
Falls Church, VA
11.2019 - 12.2020
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Managed office operations while scheduling appointments for department managers.
- Managed over 50 customer phone calls per day.
- Increased sales by 15% by calling potential clients and scheduling appointments with representatives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Bachelor of Science - Engineering
Northern Virginia Community College
Alexandria, VA05.2026
Associate of Applied Science - Architecture Technology
Northern Virginia Community College
Alexandria, VA05.2026
Skills
- Office Management
- Administrative Support
- Communication
- Organization
- Time Management
- Technology Proficiency
- Customer Service
- Billing
- Employee Supervision
- Data Entry
- Expense Reporting
- Event Coordination
- Scheduling and calendar management
- Database Administration
- Financial Accounting
- Microsoft Office
- Policy Development
- Bookkeeping
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Head Server
Aracosia
09.2021 - 01.2024
Assistant Front Office Manager
The Watergate Hotel
12.2020 - 09.2021
Office Manager/Administrative Assistant
A&M Construction Co
11.2019 - 12.2020
Bachelor of Science - Engineering
Northern Virginia Community College
Associate of Applied Science - Architecture Technology
Northern Virginia Community College
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