Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dounia Moslih

Anaheim,CA

Summary

Hardworking sales associate with several years of experience. Skilled in helping customers, selling products, and providing good service. Friendly and team-oriented, eager to help your business grow

Overview

6
6
years of professional experience

Work History

Sales Associate

Gold
01.2024 - 07.2025


  • Greet and welcome customers warmly as they enter the store.
  • Understand customer needs and preferences to recommend suitable jewelry products.
  • Provide detailed information about jewelry items, including materials, craftsmanship, and pricing.
  • Assist customers in making purchasing decisions and upsell products to maximize sales.
  • Maintain a high level of product knowledge regarding current collections and promotions.
  • Ensure the jewelry displays are attractive, organized, and well-stocked.
  • Process transactions accurately using the POS system.
  • Handle customer inquiries, complaints, and returns professionally.
  • Keep track of inventory levels and report any discrepancies or damage.
  • Build relationships with customers to encourage repeat business and loyalty.
  • Stay updated on jewelry trends and competitors’ offerings.


Sales Associate

Appareil Company
10.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information
  • Provided primary customer support to internal and external customers.

Sales Associate

Moracco
01.2019 - 02.2021
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor's degree in Low -

Cadi Ayyad University
06.2016

Skills

  • Cash Handling
  • Customer Service
  • Sales
  • Sales performance tracking
  • Customer relationship management
  • Communication skills
  • Time management
  • Relationship building

Languages

Arabic
English
French

Timeline

Sales Associate

Gold
01.2024 - 07.2025

Sales Associate

Appareil Company
10.2020 - 01.2022

Sales Associate

Moracco
01.2019 - 02.2021

Bachelor's degree in Low -

Cadi Ayyad University

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