Dounia Raiq
Burlingame,California
Summary
Highly motivated and organized Logistics and Program Coordinator with experience in logistics coordination, program management and education. Proven ability to manage multiple priorities, coordinate logistics, deliver exceptional support, and optimize program efficiency.Track record of success in increasing client satisfaction through collaboration and data-driven process improvement.
Overview
5
5
years of professional experience
Work History
Logistics and Program Coordinator
Expeditors
Palo Alto, CA
02.2022 - Current
- Coordinated logistics for various programs, ensuring efficient scheduling, resource allocation and seamless execution
- Served as the primary point of contact for stakeholders, managing communications between departments, vendors and participants
- Empowered clients through project support, addressing inquiries and finding solutions
- Addressed and resolved logistical challenges promptly, maintaining the smooth operation of all activities
- Worked closely with cross-functional teams to support program goals and deliverables.
Customs Brokerage Associate
Expeditors
South San Francisco, CA
11.2019 - 01.2022
- Managed customs documentation, ensuring compliance with regulatory requirements and timely processing shipments
- Maintained accurate records and documentation, minimizing errors and ensuring smooth customs clearance
- Identified and implemented process improvements to enhance efficiency and reduce delays.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
Teacher
EFBA school
San Francisco, CA
01.2019 - 09.2019
- Gained deep insight into the educational environment and developmental needs of students
- Supported young students in their learning journey, fostering a nurturing and engaging classroom atmosphere
- Developed and implemented age-appropriate courses that promoted cognitive, social, and emotional development
- Maintained open lines of communication with parents, providing updates on student progress and addressing concerns.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
Education
Bachelor Degree in International Business -
National School of Business and Management of Tangier - ENCG
01.2016
Project Management Professional - Google Project Management certificate (In progress) -
Skills
- Success & Support
- Logistics & Event Management
- Customer Service
- Organizational Skills
- Program Leadership
- Team Collaboration
- Process Improvements
- Program Scheduling
- Project Coordination
Skillset
- Success & Support: Strong foundation in collaboration and providing support, adaptable to my team.
- Logistics & Event Management: Timeline development, resource management, facility coordination.
- Customer Service: Excellent interpersonal skills, problem-solving, and ability to build rapport with diverse audiences.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Additional Skills: Excellent written and verbal communication, interpersonal skills, problem-solving, time management, data analysis.
Timeline
Logistics and Program Coordinator
Expeditors
02.2022 - Current
Customs Brokerage Associate
Expeditors
11.2019 - 01.2022
Teacher
EFBA school
01.2019 - 09.2019
Bachelor Degree in International Business -
National School of Business and Management of Tangier - ENCG