Dounya Khalil
Ann Arbor,MI
Summary
Results-driven professional with a proven track record in achieving high performance through effective communication and collaboration. Expertise in building strong client and team relationships, ensuring exceptional service delivery and continuous improvement. Recognized for leadership in managing teams, recruitment strategies, and regulatory compliance, consistently meeting project deadlines and standards. Strong problem-solving skills utilized to navigate challenges and drive organizational success.
Overview
15
15
years of professional experience
Work History
Clinical Team Leader
Moffitt Cancer Center
Tampa, FL
01.2022 - 06.2024
- Developed strategies that improved collaboration and communication within teams.
- Supervised daily workflows to ensure adherence to established procedures.
- Resolved customer complaints promptly, delivering consistent high-quality service.
- Encouraged team members to focus on customer satisfaction and retention growth.
- Monitored operations rigorously to ensure compliance with company policies.
Medical Laboratory Scientist
Harper Hospital
Detroit, MI
02.2018 - 12.2021
- Maximized productivity by spearheading daily operations and delegating tasks strategically.
- Ensured seamless workflow through effective facilitation of interdepartmental communication.
- Evaluated individual and group contributions through regular performance reviews.
- Fostered a positive environment that encouraged teamwork and collaboration among members.
Medical Laboratory Scientist
St. John Providence
Detroit, MI
01.2016 - 01.2018
- Executed diagnostic testing across blood bank, chemistry, and microbiology departments, ensuring accuracy and specimen integrity.
- Oversaw inventory management and quality control processes for optimal lab performance.
- Supported process enhancements contributing to improved laboratory operation.
- Engaged in training and troubleshooting activities to maintain high safety and accuracy standards.
Operations Coordinator
East Dearborn Internal Medicine Clinic Laboratory
Dearborn, MI
01.2014 - 01.2018
- Coordinated daily operations to streamline patient processing and lab services.
- Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines.
- Integrated service delivery strategies with organizational goals for improved alignment.
- Cultivated strong relationships with business leaders to enhance collaborative growth.
Medical Laboratory Scientist
Sinai-Grace Hospital
Detroit, MI
12.2010 - 12.2015
- Collaborated with healthcare professionals to analyze test results, enhancing patient care decisions.
- Ensured thorough documentation in electronic health records for accurate tracking of findings.
- Oversaw laboratory inventory management, initiating orders to avoid disruptions in operations.
- Engaged in ongoing education to remain informed about advancements in medical laboratories.
Medical Laboratory Scientist
Detroit Bio Medical Labs
Farmington Hills, MI
11.2009 - 11.2010
- Achieved compliance with all regulatory and safety standards within laboratory setting.
- Conducted data analysis using statistical software to drive research outcomes.
- Contributed to medical science advancements through active participation in research projects.
- Suggested improvements in systems and processes to optimize operations.
- Oversaw laboratory inventory management, ensuring compliance with safety protocols.
Education
MBA - Business Administration And Management
Rasmussen University
Fort Myers, FL03-2026
Master of Science - Medical Laboratory Science
Florida Gulf Coast University
Fort Myers, FL08-2009
Bachelor of Science - Medical Laboratory Science
University of Michigan
Ann Arbor, MI06-2008
Skills
- Sales performance optimization
- Communication effectiveness
- Team collaboration
- Inventory control
- Quality assurance processes
- Training and development
- Retail operations management
- Brand messaging strategy
- Customer relationship engagement
- Project coordination
- Service excellence
- Operational efficiency
Accomplishments
- 2025 Dean's List - MBA at Rasmussen University
- 2024 Employee of the Year - Moffitt Cancer Center
- 2024 ASCP Leadership Institute Scholarship
- 2019 Employee Recognition for Team Leadership- Harper Hospital
Affiliations
- Volunteering: I actively participate in community health initiatives, showcasing my commitment to service and public health awareness.
- Professional Development: I attend workshops and conferences on health research and leadership, demonstrating my dedication to continuous learning while pursuing an MBA and a PhD.
- Published Articles: I contribute to respected industry journals, highlighting my expertise in healthcare.
- Mentoring Role: I lead workshops and discussions to foster knowledge sharing among MBA peers.
References
References available upon request.
Timeline
Clinical Team Leader
Moffitt Cancer Center
01.2022 - 06.2024
Medical Laboratory Scientist
Harper Hospital
02.2018 - 12.2021
Medical Laboratory Scientist
St. John Providence
01.2016 - 01.2018
Operations Coordinator
East Dearborn Internal Medicine Clinic Laboratory
01.2014 - 01.2018
Medical Laboratory Scientist
Sinai-Grace Hospital
12.2010 - 12.2015
Medical Laboratory Scientist
Detroit Bio Medical Labs
11.2009 - 11.2010
MBA - Business Administration And Management
Rasmussen University
Master of Science - Medical Laboratory Science
Florida Gulf Coast University
Bachelor of Science - Medical Laboratory Science
University of Michigan