Douraid Abdulmajeed
San Antonio,TX
Summary
Detailed Client Service Associate known for having great organizational skills and patience. Gifted at working with all types of customers in both English and Arabic. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Internet Sales and Marketing
Spotless Auto LLC
San Antonio, TX
10.2023 - 02.2024
- Developed and implemented comprehensive online marketing strategies to increase internet sales.
- Managed the development of new products and services for online sales channels.
- Coordinated with internal departments such as IT, operations and finance to ensure smooth functioning of internet sales process.
- Collaborated with external vendors for web hosting services, payment gateway integration.
- Provided ongoing support and training to sales staff on internet sales processes and tools.
- Developed reporting tools to track key performance indicators related to internet sales activities.
- Ensured compliance with all applicable laws related to ecommerce transactions.
- Prepared monthly reports on progress towards achieving internet sales targets and presented them at regular management meetings.
Truck Driver
Schneider
San Antonio, TX
01.2023 - 09.2023
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Hooked and unhooked trailers from tractor and converter dollies.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Worked well with dispatchers to communicate route and schedule changes.
F&I Manager
McCombs Ford West
San Antonio, TX
08.2020 - 04.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered 10-20 calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
BDC Manager
McCombs Ford West
San Antonio, TX
03.2018 - 08.2020
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Developed proficiency with features of BDC CRM software to input and track communications.
- Met pre-set guidelines for weekly appointments, shows and outbound calls.
- Fielded calls with prompt and thorough knowledge, resolving issues and answering questions.
- Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively.
- Followed BDC scripts and guidelines for inbound and outbound calls.
Sales Representative
McCombs Ford West
San Antonio, TX
11.2015 - 03.2018
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after the sale to assess quality service and customer satisfaction.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created successful strategies to develop and expand customer sales.
- Leveraged CRM system to manage sales activities and track sales performance.
ESL Instructor
Erican College
Kuala Lumpur, Malaysia
09.2012 - 02.2014
- Tested, evaluated and counseled students regarding academic performance and goals.
- Improved student grammar and conversational skills through role play assignments.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Engaged in cultural immersion programs with students to further augment global understanding.
- Created immersive activities and utilize technology to enhance instruction.
English Teacher
I.M.A.S
Kuala Lumpur, Malaysia
12.2011 - 11.2012
- Repeated key lesson information to teach grammar and help students grasp concepts.
- Tested students on concepts taught in class to determine comprehension levels.
- Evaluated students' comprehension of lessons through relevant test questions.
- Assigned reading and homework with reasonable deadlines and detailed instructions.
EFL Instructor
Exceed language Centre
Sanaa, Yemen
01.2008 - 07.2011
- Educated students about foreign cultures through immersive activities.
- Explored deeper meanings behind texts through lively classroom discussions and challenging essay assignments.
- Reviewed student work and provided constructive feedback for improvement.
- Attended professional development training to improve knowledge and skills.
Education
MCP, MCSA, MCSE - Computer Networking
Rooman Technologies
Bangalore, India 03.2007
Bachelor of Science - Information Technology
Yemenia University
Sana’a, Yemen06.2005
Skills
- Organizational Skills
- Relationship Building
- Active Listening
- People Skills
- Computer Skills
- Friendly, Positive Attitude
- Fluent in English and Arabic
- Data Management
- Customer Service
- Team Building
- Work Ethic
- Basic Microsoft Office
- Worked on the following platforms
E-leads, Vinsoloutions, R&R, Frazer
Languages
English
Arabic
Certification
- Certified F&I, American Financial - 2019
Hobbies
- Computer maintenance and new apple products
- movies/video games
- action figures collection
Timeline
Director of Internet Sales and Marketing
Spotless Auto LLC
10.2023 - 02.2024
Truck Driver
Schneider
01.2023 - 09.2023
F&I Manager
McCombs Ford West
08.2020 - 04.2022
BDC Manager
McCombs Ford West
03.2018 - 08.2020
Sales Representative
McCombs Ford West
11.2015 - 03.2018
ESL Instructor
Erican College
09.2012 - 02.2014
English Teacher
I.M.A.S
12.2011 - 11.2012
EFL Instructor
Exceed language Centre
01.2008 - 07.2011
MCP, MCSA, MCSE - Computer Networking
Rooman Technologies
Bachelor of Science - Information Technology
Yemenia University
- Certified F&I, American Financial - 2019
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