Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dourga Dansala

Summary

Dynamic leader with a proven track record at Texas Concierge, enhancing operational efficiency and customer satisfaction. Expert in operations management and staff training, Excel in streamlining processes and fostering team accountability. Leveraged skills in incident response planning and negotiation to drive results, achieving significant improvements in performance and service quality. Successful Owner/Operator with expertise in business enterprise management industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Owner/Operator Food Truck

Fresh & Hot BBQ
01.2019 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Property Consultant - New Construction

ZRS Management
05.2017 - 01.2019
  • Built a solid network of 12-15 industry professionals, resulting in valuable business partnerships and referrals.
  • Delivered informative presentations to clients, presenting market trends and investment opportunities.
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
  • Evaluated success of marketing efforts periodically and adjusted strategies accordingly to optimize results while adhering to budget constraints.
  • Expanded client base by participating in networking events, seminars, trade shows, and other industry-related activities that provided exposure to potential customers.
  • Liaised with property owners and management companies, maintaining strong partnerships that facilitated seamless transactions and enhanced client satisfaction.
  • Prepared detailed reports that analyzed property features, location, market conditions, and financial data to support decision-making processes for clients.
  • Enhanced client satisfaction by providing personalized service and addressing individual needs.

Regional Operations Manager

Texas Concierge
04.2008 - 05.2017
    • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
    • Enhanced customer satisfaction through effective communication and problem-solving strategies.
    • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
    • Developed processes to save on costs and prevent losses.
    • Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
    • Analyzed market trends and customer feedback to develop new strategies for improving operations.
    • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.

Operations Manager

Dallas Valet Service
04.2006 - 04.2008
  • Supervised 10-20 operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Education

Bachelor of Science - Entrepreneurial And Enterprise Management

University of North Texas
Denton, TX
01.2026

Bachelor of Science - Business Communications

Collin County Community College District
Plano, TX
05.2017

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Personnel Management
  • Staffing
  • Operations Oversight
  • Negotiation
  • Vulnerability Assessment
  • Software Vulnerability Scanning
  • Data Loss Prevention
  • Multi-Factor Authentication
  • Incident Response Planning

Languages

French
Full Professional

Timeline

Owner/Operator Food Truck

Fresh & Hot BBQ
01.2019 - Current

Property Consultant - New Construction

ZRS Management
05.2017 - 01.2019

Regional Operations Manager

Texas Concierge
04.2008 - 05.2017

Operations Manager

Dallas Valet Service
04.2006 - 04.2008

Bachelor of Science - Entrepreneurial And Enterprise Management

University of North Texas

Bachelor of Science - Business Communications

Collin County Community College District
Dourga Dansala