D'Oveyana Williams

Implement comprehensive positive behavioral support plans and effective behavior management strategies. Behavioral assistants focus on addressing target behaviors and improving overall emotional, behavioral regulation abilities. Behavioral assistance services strengthen skills in a variety of life domains, including, but not limited to: physical and mental well-being, interpersonal communications and relationships, social interactions, behavioral conduct, adaptive coping strategies and behaviors, and recreational/leisure activities.

• Scheduled office meetings and client appointments for staff teams.
• Handled client correspondence and tracked records to foster office efficiency.
• Coached new employees on administrative procedures, company policies and performance standards.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Offered office-wide software support and training, troubleshooting issues and optimizing usage.

• Greeting guests upon arrival and making them feel welcomed
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Processing guest payments
• Being a source of information to guests on various matters such as transport
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests.

• Provide customer service using proper selling techniques, product knowledge, and GUEST service model:
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• on the floor always looking its best – neat, organized, and well-stocked
• Make sure items are labeled and price marked properly

• Greeting customers, offering assistance, suggesting items, lending opinions and providing product information, providing outstanding customer service, keeping the sales floor stocked, cashiering, maintaining store keeping it cleaned and organized.

• Primary job duties include greeting customers, ringing up purchases, and answering questions about products, merchandise, and services
• Check fitting room stalls, sort merchandise to racks as defined by a sorting process in store
• Ensure merchandise is placed on the appropriate hanger with the correct size ring that matches the garment size

• Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working
• Engage the customer through conversation
• Determine the customer’s needs
• Provide product knowledge to customers through the features, values and benefits of each product
• Suggestively sell additional items and services that the customer may not have anticipated they will need.

• Prepare all made to order food and/or beverages according to recipe or customer specifications
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• Stock food and beverage areas with products and supplies to ensure in stock conditions at all times
• Ensure coffee thermals are filled and working properly
• Ensure the proper execution of assigned foodservice and beverage programs and procedures
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills
• Follow proper coding procedures
• Check expiration codes, face and inspect all items
• Pull expired items, document and discard
• Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.

• Implement Jumpstart sessions (including reading, play-based learning activities, etc.) with a team of Corps Members in a preschool classroom Participate in team planning meetings and session preparation
• This includes planning, reflection, working with other Corps members to reflection and plan for weekly sessions
• Individual activities: Provide 2 -5 hours of individual service in a preschool classroom outside of team activities, assisting teachers with children's activities and daily classroom routines
• Complete at least 1 hour of individual planning and preparation for sessions and other activities
• This includes preparing children's books and gathering materials for activities.

• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
• Assess students progress throughout tutoring sessions
• Administer, proctor, or score academic or diagnostic assessments
• Communicate student's progress to students, parents or teachers in written progress reports, in person, by phone, or by email
• Prepare lesson plans or learning modules for tutoring sessions according to student's needs and goals
• Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
• Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.

• Issue receipts, refunds, credits, or change due to customers
• Establish or identify prices of goods, services or admission, and calculate bills using calculators, cash registers, or optical price scanners
• Greet customers entering establishments
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.