Dovid Blau
Lakewood,NJ
Summary
I am a highly adaptable individual with a diverse background, I have successfully navigated through various industries, showcasing my exceptional skills in management, customer service, and technology. With a demonstrated history of effectively leading teams, coordinating logistical operations, and delivering unparalleled customer experiences.
Overview
3
3
years of professional experience
Work History
Operations and Technology Manager
The Higher Team
Brooklyn, NY
08.2023 - Current
- Implemented and customized HubSpot for organizational use, transforming it into an effective Applicant Tracking System (ATS) to streamline recruitment processes.
- Designed and periodically published advertisement templates to enhance brand visibility and outreach.
- Compiled comprehensive reports for the CEO, offering insights and updates on operational progress and performance metrics.
- Established and managed QuickBooks for financial processing, including accounts payable and receivable, ensuring accurate financial records.
- Coordinated with the VoIP service provider to ensure seamless communication systems, maintaining optimal operational efficiency
Admissions Director
ICA institute for career advancement
Brooklyn, NY
11.2022 - 07.2023
- Admissions Director at ICA, effectively utilizing HubSpot to streamline operations and enhance student engagement.
- Implemented warm calling schedules to connect with prospective students and encourage their interest in joining our institution.
- Successfully recruited new students, guiding them through the application process from start to completion.
- Provided valuable advice and assistance to students regarding enrollment and financial aid procedures.
- Offered comprehensive guidance on course selection, monitored academic progress, and assisted in making informed career decisions.
- Contributed to the growth and success of ICA by fostering a welcoming and supportive environment for students.
Store Clerk
Nigun Music
Brooklyn, NY
10.2021 - 05.2022
- Interacted with 100+ customers daily, providing knowledgeable and speedy support for maximum satisfaction.
- Monitored work areas, ensuring safety and maintaining cleanliness and functionality.
- Inspected deliveries, restocked shelves, and managed stock efficiently for well-organized inventory.
- Received and updated orders in the internal database, scanning packages upon delivery.
- Prioritized and resolved concerns, including pricing issues, damaged products, and special orders.
- Stored items orderly and accessible in warehouse tool rooms and supply areas.
- Drove sales through effective merchandising and regular aisle recoveries for attractive displays.
- Greeted customers promptly, offering assistance and addressing their questions.
- Maintained an organized work area and cash drawer for smooth transactions.
- Fostered productive relationships with employees, contributing to a positive team environment.
- Managed cashier shifts and breaks to ensure efficient operations.
- Assisted customers in finding appropriate products, answering their questions, and providing solutions.
- Helped customers locate store locations and facilitated their purchases.
Warehouse Manager
Bingo Wholesale
Brooklyn, NY
10.2020 - 01.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Generated warehouse shipping documents, packing lists and invoices.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Operated forklifts to fill or empty overhead spaces.
Education
Yeshiva Dover Tzedek
Lakewood, NJHigh School Diploma -
Mesivta Tifries Yisroel
Monsey, NYMosholo Cheder
Brooklyn, NYSkills
- Troubleshooting and diagnostics
- System upgrades
- Help desk assistance
- Computer configurations
- Hardware upgrades
- Software upgrades
- Application installations
- Application software testing
- Microsoft Office
- Quickbooks
- Hubspot
- Customer support needs assessment
- Customer Assistance
- Credit and cash transactions
- ID verification
- Merchandise restocking
- Storage organization
- Shipping and packaging
- Computer maintenance
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
yiddish
Native/ Bilingual
References
References available upon request.
Timeline
Operations and Technology Manager
The Higher Team
08.2023 - Current
Admissions Director
ICA institute for career advancement
11.2022 - 07.2023
Store Clerk
Nigun Music
10.2021 - 05.2022
Warehouse Manager
Bingo Wholesale
10.2020 - 01.2021
Yeshiva Dover Tzedek
High School Diploma -
Mesivta Tifries Yisroel
Mosholo Cheder