I am a highly adaptable individual with a diverse background, I have successfully navigated through various industries, showcasing my exceptional skills in management, customer service, and technology. With a demonstrated history of effectively leading teams, coordinating logistical operations, and delivering unparalleled customer experiences.
Overview
3
3
years of professional experience
Work History
Operations and Technology Manager
The Higher Team
Brooklyn, NY
08.2023 - Current
Implemented and customized HubSpot for organizational use, transforming it into an effective Applicant Tracking System (ATS) to streamline recruitment processes.
Designed and periodically published advertisement templates to enhance brand visibility and outreach.
Compiled comprehensive reports for the CEO, offering insights and updates on operational progress and performance metrics.
Established and managed QuickBooks for financial processing, including accounts payable and receivable, ensuring accurate financial records.
Coordinated with the VoIP service provider to ensure seamless communication systems, maintaining optimal operational efficiency
Admissions Director
ICA institute for career advancement
Brooklyn, NY
11.2022 - 07.2023
Admissions Director at ICA, effectively utilizing HubSpot to streamline operations and enhance student engagement.
Implemented warm calling schedules to connect with prospective students and encourage their interest in joining our institution.
Successfully recruited new students, guiding them through the application process from start to completion.
Provided valuable advice and assistance to students regarding enrollment and financial aid procedures.
Offered comprehensive guidance on course selection, monitored academic progress, and assisted in making informed career decisions.
Contributed to the growth and success of ICA by fostering a welcoming and supportive environment for students.
Store Clerk
Nigun Music
Brooklyn, NY
10.2021 - 05.2022
Interacted with 100+ customers daily, providing knowledgeable and speedy support for maximum satisfaction.
Monitored work areas, ensuring safety and maintaining cleanliness and functionality.
Inspected deliveries, restocked shelves, and managed stock efficiently for well-organized inventory.
Received and updated orders in the internal database, scanning packages upon delivery.
Prioritized and resolved concerns, including pricing issues, damaged products, and special orders.
Stored items orderly and accessible in warehouse tool rooms and supply areas.
Drove sales through effective merchandising and regular aisle recoveries for attractive displays.
Greeted customers promptly, offering assistance and addressing their questions.
Maintained an organized work area and cash drawer for smooth transactions.
Fostered productive relationships with employees, contributing to a positive team environment.
Managed cashier shifts and breaks to ensure efficient operations.
Assisted customers in finding appropriate products, answering their questions, and providing solutions.
Helped customers locate store locations and facilitated their purchases.
Warehouse Manager
Bingo Wholesale
Brooklyn, NY
10.2020 - 01.2021
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Established and maintained good relations with customers, vendors and transport companies.
Provided information to shipping and receiving personnel regarding inventory stock.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
Generated warehouse shipping documents, packing lists and invoices.
Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
Operated forklifts to fill or empty overhead spaces.
Education
Yeshiva Dover Tzedek
Lakewood, NJ
High School Diploma -
Mesivta Tifries Yisroel
Monsey, NY
Mosholo Cheder
Brooklyn, NY
Skills
Troubleshooting and diagnostics
System upgrades
Help desk assistance
Computer configurations
Hardware upgrades
Software upgrades
Application installations
Application software testing
Microsoft Office
Quickbooks
Hubspot
Customer support needs assessment
Customer Assistance
Credit and cash transactions
ID verification
Merchandise restocking
Storage organization
Shipping and packaging
Computer maintenance
Teamwork and Collaboration
Languages
English
Native/ Bilingual
yiddish
Native/ Bilingual
References
References available upon request.
Timeline
Operations and Technology Manager
The Higher Team
08.2023 - Current
Admissions Director
ICA institute for career advancement
11.2022 - 07.2023
Store Clerk
Nigun Music
10.2021 - 05.2022
Warehouse Manager
Bingo Wholesale
10.2020 - 01.2021
Yeshiva Dover Tzedek
High School Diploma -
Mesivta Tifries Yisroel
Mosholo Cheder
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