Dovid Rosenberg

Company overview: Appliance store delivering orders to local and nationwide customers both residential and management

• Secured contracts with multiple delivery companies that fulfilled local and long-distance orders.
• Meticulously reviewed all BOLS and delivery slips accurately and secure the efficiency of the appliance orders and deliveries
• Developed strong interpersonal skills with distributors and drivers, facilitating timely order fullfillment
• Created organized routes to insure the timely daily truck deliveries
• Trained and managed a team of overseas employees to fulfill all residential and commercial orders

Company Overview: The largest non-chain photo and video equipment store in the US; visited daily by 5,000+ customers in addition to the majority of business coming from the Internet and corporate sales

• Oversees approximately 35 people, multitasking between deadlines, questions, inquiries, emails and phone calls
• Answers all questions and concerns from return evaluators
• Makes decisions to make sure customers are taken care of quickly and efficiently
• Resolves issues from other departments in regard to returns both for corporate and customer returns

• Respond to 100+ daily retail customer inquiries by phone, email and live chat regarding all post sales concerns; minimize customer waiting time and maximize customer satisfaction
• Following specific product and company policies, assist with returns, exchanges and price matching, ensuring customer satisfaction
• Using UNIX database, track customers history and orders to ensure appropriate decision making
• Attain 98% customer satisfaction resulting in repeat and referral business

Company Overview: Health & Life Insurance Broker

• Researched leads and held commercial and retail client presentations
• Identified, contacted and met with potential clients to introduce products and bring in new clients
• Contacted clients, ensuring timely policy renewal; prepared relevant documentation and applications
• Created follow-up procedure using Outlook to confirm and prepare for daily client meetings and to touch base with potential clients; utilizing Dropbox, tracked client data and related details

Company Overview: Multifaceted nonprofit organization offering social and educational services to families around the world

• In response to donor requests, processed all relevant data related to car, boat, motorcycle, limousine and RV donations; provided customer service to consumers with questions about donations and resolved any outstanding issues
• Enrolled new customers for phone service with our affiliate company, Cucumber Communications, providing discounted local and long distance services, and calling cards
• Communicated with Xchange Telecom (the provider for Cucumber Communications) to resolve any customer issues; followed up to ensure satisfactory resolution
• Assisted in processing orders for the annual fundraising auction