Dovie Smith
Saint Joseph,MO
Summary
Dynamic Office Manager with proven expertise at Overhead Door Of Saint Joe, excelling in customer service and office administration. Enhanced team productivity through effective delegation and crisis management, while maintaining confidentiality and compliance. Recognized for fostering positive workplace culture and resolving customer concerns, ensuring loyalty and operational success.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Overhead Door Of Saint Joe
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Management Support
Triumph Foo
02.2019 - Current
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Led a team of marketing professionals, providing guidance, mentorship, and performance management support.
- Provided crisis management support during critical situations, mitigating potential negative impacts on brand reputation.
- Conducted community outreach initiatives targeting underserved populations, increasing awareness of available services and resources for non-English speaking individuals in need of case management support.
Education
High School Diploma -
Lafayette High
Saint Joseph, MO05.1979
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Management Support
Triumph Foo
02.2019 - Current
Office Manager
Overhead Door Of Saint Joe
High School Diploma -
Lafayette High
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