Dovlet Shyh
Westland,MI
Summary
Individual with over 12 years of Hospitality Industry experience. Highly motivated with desire to take on new challenges. Proficient with Front Office, Housekeeping and AYS departments. Seeking to join and serve in a leadership team.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor/Manager on Duty
The Baronette Renaissance Detroit-Novi Hotel
11.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
Night Auditor
The Westin Book Cadillac Detroit Marriott
03.2016 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Front Desk Agent- Lead Night Auditor
The Baronette Renaissance Detroit-Novi Hotel Marriott
01.2014 - 02.2016
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Business Administration -
Henry Ford Community College
Dearborn, MI07.2016
Skills
- Microsoft Office
- Process Improvement
- Night Audit
- Guest Services
- Accounting
- Front Desk
- Auditing
- Cash Handling
- Management
- Administrative Experience
- Hotel management
- Problem-solving skills
Languages
Russian
Native or Bilingual
Turkish
Professional Working
English
Native or Bilingual
Timeline
Front Desk Supervisor/Manager on Duty
The Baronette Renaissance Detroit-Novi Hotel
11.2023 - Current
Night Auditor
The Westin Book Cadillac Detroit Marriott
03.2016 - 12.2023
Front Desk Agent- Lead Night Auditor
The Baronette Renaissance Detroit-Novi Hotel Marriott
01.2014 - 02.2016
Associate of Business Administration -
Henry Ford Community College
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