Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Hi, I’m
Dowan Willis
Fort Lauderdale,FL
Summary
Overview
11
years of professional experience
Work History
Flemings Fort Lauderdale, FL
Server
12.2022 - Current
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Even Keel Fort Lauderdale, FL
Server Shift Leader
10.2019 - 01.2022
Job overview
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Steak 954Fort Lauderdale, FL
Server
08.2012 - 04.2017
Job overview
- Collected orders and relayed them to bartenders quickly and accurately.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Florida Atlantic UniversityBoca Raton, FL
Bachelors from Psychology
01.2017
University Overview
Skills
- Self-Motivated
- Customer Service
- Flexible & Adaptable
- Responsible
- Anticipating Guest Needs
- Hospitality and Guest Service
- Suggestive Selling
- High-Volume Dining
- Wine Service
- Food and Beverage Pairings
- Wine Pairings
- Servsafe Certified
- Suggestive Selling
- Cash Handling
- Waiting Tables
- Dining Room Monitoring
Accomplishments
Accomplishments
- Food handler certification
Timeline
Server
Flemings
12.2022 - Current
Server Shift Leader
Even Keel
10.2019 - 01.2022
Server
Steak 954
08.2012 - 04.2017
Florida Atlantic University
Bachelors from Psychology
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