Dowse Nur
New York,NY
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. A determined individual with a background in establishing and nurturing lucrative partnerships. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
22
22
years of professional experience
Work History
Sales Manager
AptDeco
01.2017 - 01.2023
- Analyzed web traffic data to enhance website performance, utilized social media and email marketing to drive traffic
- Strengthened client and partner relationships through personalized marketing campaigns and events
- Trained sales teams to identify upselling opportunities and maximize revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Bar Manager/Bartender
Glasserie
01.2018 - 01.2021
- Created curated beverage menus complementing seasonal food, managed hiring and staff training
- Implemented inventory management systems to regulate profit margins
- Increased revenue through themed promotions and events, leveraging social media and partnerships.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Head Bartender
Pianos NYC
01.2010 - 01.2017
- Collaborated in the creation and refinement of the drink menu
- Crafted and pre-batched cocktails to enhance the gastronomic and aesthetic appeal of the menu at Pianos NYC
- Managed cash and credit card transactions with precision and accountability
- Provided consistently excellent customer service, prioritizing guest satisfaction at all times for close to a decade.
- Maximized performance by monitoring daily activities and mentoring team members.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Front Office Manager
Ritz Carlton D.C.
01.2001 - 01.2003
- Spearheaded a team of Guest Service Agents, Night Auditors, and bell staff, setting high standards for service excellence and guest satisfaction
- Utilized advanced Fidelio software to streamline operations and enhance efficiency, ensuring seamless coordination
- Implemented comprehensive training programs to empower staff with the necessary skills and knowledge to succeed
- Proactively addressed guest concerns and inquiries, demonstrating a commitment to resolving issues promptly and exceeding guest expectations.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Education
Bachelor's of General Arts and Science -
University of Toronto
Skills
- Sales Tracking
- Proposal Development
- Lead Generation
- Budget Management
- New Account Development
- Sales Lifecycle Management
- Project Management
- Contract Negotiation
- Performance Evaluation
- Operations
Helpful Skills
My extensive travels have cultivated a profound cultural and political awareness, enriching my ability to navigate diverse environments with ease. I thrive in high-pressure scenarios, maintaining a dynamic and approachable demeanor while consistently delivering results beyond expectations.
Languages
Somali
Arabic
English
Timeline
Bar Manager/Bartender
Glasserie
01.2018 - 01.2021
Sales Manager
AptDeco
01.2017 - 01.2023
Head Bartender
Pianos NYC
01.2010 - 01.2017
Front Office Manager
Ritz Carlton D.C.
01.2001 - 01.2003
Bachelor's of General Arts and Science -
University of Toronto