Dowyane Powell
Somerville,NJ
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership in the hospitality industry. Proven track record in resolving complex guest complaints and enhancing service quality. Skilled in decision-making and problem-solving, consistently fostering a collaborative environment that boosts team performance and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Wendys International
04.2022 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new team members, fostering a collaborative work environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels, coordinating with suppliers to optimize stock availability.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Guest Service Manager
Doubletree By Hilton Hotel
04.2022 - 07.2024
- Directed front desk operations, ensuring exceptional guest experiences and service delivery standards.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Coordinated with housekeeping and maintenance departments to resolve guest issues promptly.
Guest Services Supervisor
Doubletree By Hilton Hotel
09.2021 - 04.2022
- Supervised guest services team, ensuring high standards of service delivery and customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Resolved guest complaints effectively, fostering positive experiences and loyalty towards the hotel brand.
Co-Manager
Wendys International
03.2018 - 08.2021
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with health, safety, and sanitation regulations through regular inspections and staff trainings.
- Led daily pre-shift meetings to review specials and communicate expectations while recognizing outstanding employee performance.
Education
Associate of Arts - Hotel And Restaurant Management
Hocking College
Nelsonville, OHSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Wendys International
04.2022 - Current
Guest Service Manager
Doubletree By Hilton Hotel
04.2022 - 07.2024
Guest Services Supervisor
Doubletree By Hilton Hotel
09.2021 - 04.2022
Co-Manager
Wendys International
03.2018 - 08.2021
Associate of Arts - Hotel And Restaurant Management
Hocking College