Doye Jackson

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues and resolve escalated customer complaints.

• Helped organize fundraisers to benefit organizational objectives.
• Participated in community clean-up and enrichment projects.
• Acquired knowledge of fundraising techniques through actively participating in outreach campaigns.
• Utilized knowledge of community resources to refer clients to appropriate source.