Doyin Ogunmola

• Provide technical support for various applications, assisting end-users with troubleshooting, issue resolution, and user inquiries.

• Manage and resolve application-related incidents and service requests in a timely and efficient manner, ensuring minimal disruption to business operations.

• Configure, customize, and tailor applications to meet specific business requirements, ensuring optimal functionality and user experience.

• Integrate applications with other systems, databases, or platforms, ensuring seamless data flow and process automation. • Conduct system testing, user acceptance testing (UAT), and regression testing to ensure applications meet defined quality standards and specifications.

• Create and maintain technical documentation, including system configurations, user guides, and knowledge base articles for internal teams and end-users.

• Provide training to end-users and new employees on application functionalities, best practices, and usage guidelines.

Achievements: Identified and resolved a recurring issue with a product line, reducing the average handling time of support inquiries by 30% and saving the company an estimated $50,000 annually in support costs.

• Served as the HIPAA officer, responsible for ensuring that every patient's privacy was protected under the law through the use of HIPAA Authorization Forms, demonstrating a keen attention to detail and commitment to ethical and legal standards
• Audit medical records for compliance with clinical measures and quality improvement standards.
• Maintained knowledge of medical records review and EMR systems.
• Distributed record requests and scheduled appointments with providers.
• Perform clinical audits to measure compliance and effectiveness of quality improvement initiatives.
• Identify and report variations from standards of care and design interventions for improvement.
• Entered clinical quality findings accurately and in a timely manner.
• Assisted in quality improvement activities and provided educational support to physicians and staff.
• Facilitated the retrieval of medical record documentation.
• Participated in the annual HEDIS and QARR hybrid medical record review project.
• Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.

• Responsible for the daily opening and closing procedures of the office.
• Welcomed all patients and visitors by greeting them in a pleasant, professional manner.
• Assisted in comforting patients and maintaining reception area.
• Answered telephones; responded to inquiries; resolved issues; scheduled patient appointments.
• Collected co pays and balance total finances of the office on a daily basis.
• Assisted patients with the completion of all necessary forms and documentation.
• Built and maintained patient records through the use of the practice EMR system.
• Built, monitored and maintained physician schedules according to suggested scheduling rubrics.
• Assisted with the daily distribution of quality assurance surveys and prevention screenings.
• Monitored and responded to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitored daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protected patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contributed to a team effort by smoothly transitioning into other related daily roles.
• Maintained daily operations of the office by following standard policies and procedures.

• Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
• Addressed the telephone needs of staff, physicians and community population by managing all calls in a timely and customer friendly manner.
• Answered and routed all incoming calls to the correct locations.
• Used paging systems as needed.
• Assisted with drills and announcements as requested by administration.
• Provided patient information utilizing the Epic system, followed policies and procedures.
• Maintained and used knowledge of all code and emergency call procedures.
• Contacted and communicated with emergency staff in a timely manner for all code and emergency calls
• Maintained monthly logbooks with accurate information.
• Maintained on-call schedules, and ensured all daily schedule sheet information were correct.
• Assisted with programming paging units correctly.