Proven track record of managing properties ranging from new construction lease-ups, stabilized properties, to high-rise towers with attached retail. Successful opening new markets and turning around poor performing assets in stabilized markets.
Overview
22
22
years of professional experience
Work History
Community Manager
Greystar Management
09.2022 - Current
Currently managing 241 units, with proven track record was able to take occupancy from 83% to 93% in six months.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Managed community within established cost constraints.
Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct-5 person team.
Community Manager
Ashford Communities
12.2018 - 09.2022
Managed 171 units garden style community in Pearland, TX, dad to day operations, weekly reporting, payable s, receivables, time reporting, renovation management with established cost constraints.
Evaluated property conditions and recommended improvements for annual budgets including, parking lot improvements, pool fencing upgrades, carport repairs and renovation of existing maintenance shop for fitness center upgrade .
Oversee four person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Raised market rents by 12% over course of 2 years while maintaining average occupancy of 96% during pandemic of 2020 and continuing in to 2021.
Property Manager
ZRS Management, LLC
08.2013 - 05.2018
Administrated daily operations of 8 building, 192 unit community, oversaw full renovation program, achieving $250 premium over in place rents and documenting R.O.I. spreadsheet for Client. Successfully increased resident retention by creating since of community with frequent events, resulting in 55% retention rate and average increase of 6.1%. Directed staff training, to maximize productivity and revenue potential to achieve budgeted goals. As result, multiple people were promoted to higher positions at sister communities.
Verified that all customer complaints were handled promptly and appropriately.
Developed, reviewed and submitted property operating and capital budgets.
Maximized rental income while minimizing expenses through effective planning and control.
Property Manager
Harbour Group
05.2012 - 01.2013
Produced measurable results, managing 234 unit High-Rise in Rolland Park area of Northern Baltimore.
Responsible for improving day to day operations by focusing on “Relationship marketing skills” with staff, residents, management and owners. Net effective result has been increased staff morale, better reporting to owners, increased occupancy and resident satisfaction.
Initial occupancy in May 2012 when placed at property was 82% within 90 days occupancy was increased to 95% and annual average occupancy was 94.3. This was accomplished by building team confidence and morale, re-directing efforts focusing on securing internet leads and effective presentations.
Successfully supervised and coordinated efforts of renovations of 24 units with market rent plus $200 premium (No Concessions).
Property Manager
RAM Partners LLC
08.2009 - 05.2012
Successful as Property Manager of 15 building, 300 unit established community, overseeing all operations and communications between residents, management and client. Reduced concessions from $32,000 per month to less than $5,000 in two-year period while maintaining physical occupancy of 96%. Successfully increased employee retention by creating positive work environment and providing incentives for peak performance.
Developed, reviewed and submitted property operating and capital budgets.
Verified that all customer complaints were handled promptly and appropriately.
Handled disciplinary actions, performance appraisals and terminations.
Property Manager
Condominium Concepts
05.2008 - 08.2009
Responsible for managing Home Owners Association for 156 unit luxury high rise condominium community called One Vinings Mountain in Atlanta, GA.
Responsible for day to day operations of building including; annual budget planning, annual elections, conducting monthly Board Meetings, community communications, enforcement of community by laws. In addition, supervising all areas of maintenance and up keep of building.
Successful in re-negotiating multiple contracts and saving Association $33,000 in annual expenses in 2009.
Area Vice President
Post Properties/RAM Partners, LLC
01.2001 - 12.2005
Managed variety of portfolios for different third party clients. Largest property and unit count was 9 assets with 2100 units located in Georgia, North Carolina, Virginia and Tennessee. Proven skills in monitoring financial results, working with client’s specific needs to maximize return cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Facilitated and lead teams in conducting due diligence Property inspections for multiple clients to determine if assets would produce results as outlined in buyers pro-forma
Successful in generating new business for RAM Partners, resulting in being recognized as Area Vice President of the year in 2002.
Recognized for managing portfolio of assets that was strongest year over year net operating income growth in client’s portfolio, resulting in large incentive bonus.
Education
GED -
Houston Community College, Houston, TX
1983
Accredited Residential Manager -
Institute of Real Estate Management , Atlanta, GA
1992
Certified Speaker, Trainer and Coach -
John Maxwell Team, Orlando, FL
2017
Skills
Executive team leadership
Adaptable
One Site Real Page Software
Multimillion dollar P&L expertise
Staff training and policy compliance
Resident Retention
Time Management Scheduling & Reporting/Overtime Managmenet
Exceptional oral and written communication skills
ARM designation
Building operations
Tenant and eviction laws
Financial budgeting and reporting
Timeline
Community Manager - Greystar Management
09.2022 - Current
Community Manager - Ashford Communities
12.2018 - 09.2022
Property Manager - ZRS Management, LLC
08.2013 - 05.2018
Property Manager - Harbour Group
05.2012 - 01.2013
Property Manager - RAM Partners LLC
08.2009 - 05.2012
Property Manager - Condominium Concepts
05.2008 - 08.2009
Area Vice President - Post Properties/RAM Partners, LLC
01.2001 - 12.2005
Houston Community College - GED,
Institute of Real Estate Management - Accredited Residential Manager ,
John Maxwell Team - Certified Speaker, Trainer and Coach,