Doyle Shelton
Summary
Dynamic Key Account Manager with a proven track record at MEYN, excelling in strategic negotiation and relationship management. Expert in driving customer satisfaction and expanding accounts through insightful market analysis. Adept at training teams and enhancing performance, leveraging strong interpersonal communication to foster collaboration and achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Account Manager
MEYN
05.2023 - Current
- Cultivated strong relationships with key clients to drive customer satisfaction.
- Developed strategic account plans aligning with client objectives and market demands.
- Analyzed market trends to pinpoint opportunities for account expansion.
- Managed contract negotiations, securing advantageous terms for clients and organization.
- Trained junior staff on effective account management practices to enhance team performance.
- Conducted meetings with executive leadership regarding Capital Sales and equipment management.
- Collaborated with Innovations, Engineering, and Project Management teams to launch new products.
Regional Account Manager
MEYN
11.2020 - 04.2023
- Territory Management of Capital Sales, Service Agreements, and Parts Sales.
- Customer support and complaint handling through meticulous phone conversations, site visits, and emails using effective and informative communications with customers
- Opportunity seeking using effective strategic sales approach by customer value added with empathetic listening skills.
- SalesForce updates and visit reporting for documentation of meetings with Corporate and Plant Management.
Service Technician
MEYN
04.2017 - 09.2020
- Mechanical Operations, Development, and Maintaining of Equipment
- Customer Support and Complaint Handling through Detail Oriented Phone Conversations and Emails using Effective and Informative Communications with Customers
- Service Order Reporting and Training and Evaluation Contracts
- Training of Machinery and its operations for Customer Employees including Corporate Managers, Maintenance Managers, Production Supervisors, along with Maintenance and Production employees
- Assisted in the Restructuring and Development of all Rapid Rebuild Kits for proper parts and quantities
- Assist with Mechanical Troubleshooting and Operations through daily phone calls from Customer Corporation’s
Meyn Maintenance Trainer
Koch Foods Inc.
09.2013 - 04.2017
- Mechanical Operation Trainings for all Maintenance Employees
- Mechanical Operations, Development, and Maintaining of Equipment
Education
Bachelors - Business Administration
Southern New Hampshire University
Manchester, NH07-2028
High School -
Cosby High School
Cosby, TN01.2002
Skills
- Interpersonal communication
- Active listening
- Relationship management
- Customer support
- Inventory management
- Strategic negotiation
- Consultative sales
- Organizational skills
- Microsoft Office proficiency
Certification
- Miller Heiman Strategic Selling with Perspective and Professional Selling Certification
- Industrial Electrician Certification
- 2004
- Tennessee Technology
Timeline
Key Account Manager
MEYN
05.2023 - Current
Regional Account Manager
MEYN
11.2020 - 04.2023
Service Technician
MEYN
04.2017 - 09.2020
Meyn Maintenance Trainer
Koch Foods Inc.
09.2013 - 04.2017
Bachelors - Business Administration
Southern New Hampshire University
High School -
Cosby High School
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