Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

D. Paul Dowling

Santa Rosa,Ca

Summary

Manager/Supervisor with over 20 years of experience in leading various levels of personnel in production projects, equipment maintenance and repair, office processes, and small business ownership.

Overview

33
33
years of professional experience

Work History

Installation Service Manager/AIS

Home Depot
San Leandro, Branch
10.2016 - 01.2024
  • Perform job site audits to ensure adherence to company and industry standards for exterior product installation
  • Responsible for measurement and ordering of exterior products
  • Perform job site inspections for Lead Safety standards
  • Perform basic customer warranty repairs
  • Perform weekly warehouse audits to track inventory to ensure installation schedules are met

Installation Manager

Lowe's
Cotati, CA
08.2010 - 09.2012

Along with a staff of two I managed exterior installation projects and individual product installations. We managed 275 jobs at peak season being responsible for customer communications, installer scheduling, materials organization, documentation retention, and bill paying.

  • Ensuring that tasks are completed efficiently and on time.
  • Hired and evaluated installation contractors
  • Preform job site inspection
  • Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.

Department Sales Manager

Lowe's
Santa Rosa, Ca
09.2010 - 08.2012
After working part time I was promoted to Department Sales Manager of Outdoor Garden.  I was responsible for inventory levels, pricing,  marketing the department, associate scheduling, associate training, customer satisfaction.

Franchise Owner

Quizno's
San Rafael, ca
09.2003 - 08.2007
Built and ran a franchise business.  Responsible for selecting a location, organizing the building of the store, training and staffing, product ordering and maintenance, store maintenance, bill paying, and customer satisfaction. 

Test Supervisor/Section Manager

Agilent Technologies
Santa Rosa, ca
06.1999 - 05.2003
Managed the testing of high frequency test equipment.  Responsible for meeting production goals, managing material costs, labor cost, overhead cost, and documentation management.  Organized the transfer of testing processes to Asia over a eight month period.

Equipment Maintenance Supervisor

Hewlett Packard
Colorado Springs, co
08.1990 - 07.1999
Supervised Eight Electronic Technicians in the maintenance and repair of hybrid production equipment.  Responsible for meeting equipment maintenance scheduled, record keeping and record maintenance.​

Education

Electronic Repair

Hewlett Pacakrd Electronic Technician Apprenticeship Program
1979

High School Diploma - College Prep High School

Hampden DuBose Academy
1970

Skills

  • Cost Control
  • Field Supervision
  • Contract management
  • Production scheduling
  • Site Inspections
  • Task Delegation
  • Customer Service
  • Quality assurance and control
  • Initiative to work independently
  • Complex problem solving

Accomplishments

Managed an average of 200+ installation jobs boosting installed sales by 12% while improving margin by 3% through a comprehensive focus on the overall project processes. Received store recognition for accomplishments. Successful Department Manager boosting profit in Outdoor Garden by managing product selection, reducing waste, and training knowledgeable staff. $4000 in write offs for 2012 lowest in store history while increasing sales by 14%. Franchise owner for three years consistently in the top 25 highest earning stores in Northern California district. Received regular corporate bonuses for quality, hygiene, and meeting profit metric. Directed development of quality processes in production product testing which resulted in product test times being reduced from 15 hrs to 4.5 hrs. Recognized for these accomplishments with promotion to Associate Quality Engineer for the Asian market. Developed repair and maintenance process for hybrid production equipment resulting in less equipment down time, on time maintenance cycle, and a reduction in staffing. Promoted to Section Manager from this position.

Timeline

Installation Service Manager/AIS

Home Depot
10.2016 - 01.2024

Department Sales Manager

Lowe's
09.2010 - 08.2012

Installation Manager

Lowe's
08.2010 - 09.2012

Franchise Owner

Quizno's
09.2003 - 08.2007

Test Supervisor/Section Manager

Agilent Technologies
06.1999 - 05.2003

Equipment Maintenance Supervisor

Hewlett Packard
08.1990 - 07.1999

Electronic Repair

Hewlett Pacakrd Electronic Technician Apprenticeship Program

High School Diploma - College Prep High School

Hampden DuBose Academy
D. Paul Dowling