Manager/Supervisor with over 20 years of experience in leading various levels of personnel in production projects, equipment maintenance and repair, office processes, and small business ownership.
Along with a staff of two I managed exterior installation projects and individual product installations. We managed 275 jobs at peak season being responsible for customer communications, installer scheduling, materials organization, documentation retention, and bill paying.
Managed an average of 200+ installation jobs boosting installed sales by 12% while improving margin by 3% through a comprehensive focus on the overall project processes. Received store recognition for accomplishments. Successful Department Manager boosting profit in Outdoor Garden by managing product selection, reducing waste, and training knowledgeable staff. $4000 in write offs for 2012 lowest in store history while increasing sales by 14%. Franchise owner for three years consistently in the top 25 highest earning stores in Northern California district. Received regular corporate bonuses for quality, hygiene, and meeting profit metric. Directed development of quality processes in production product testing which resulted in product test times being reduced from 15 hrs to 4.5 hrs. Recognized for these accomplishments with promotion to Associate Quality Engineer for the Asian market. Developed repair and maintenance process for hybrid production equipment resulting in less equipment down time, on time maintenance cycle, and a reduction in staffing. Promoted to Section Manager from this position.