Summary
Work History
Education
Skills
Certification
Timeline
Overview
Media links
SoftwareDeveloper

Diana Pepperman

Software Developer
Abita Springs,LA

Summary

As a Software Engineer, spearheaded and cooperated with diverse teams in a matrixed environment, delivering projects for clients in healthcare, government, and satellite communications. Proficient in SDLC, system analysis, design, testing, and various programming languages and frameworks. Adaptable to changing requirements, possess a passion for learning new technologies, and successful at customer service. In summary, a qualified and motivated candidate who can bring value to an organization as a software engineer

Work History

Director Web Development

American Trade Show Services LLC
Mandeville, LA
08.2022 - 01.2023
  • Programmed, tested, and refined web application code for quality and validated web application integration with other APIs
  • Engineered, tested, and improved software for handheld device compatibility across browsers and operating systems.
  • Formulated new workflow processes for cross-functional and client communication and documentation.
  • Executed various SQL data queries and produced reports according to specifications by Owner.
  • Mentored junior developers and team members on web design and maintenance, daily standups, tracked work progress on Trello, reported with SQL, utilizing SDLC and SCRUM.
  • Performed unit testing of web applications and troubleshot issues.

Programmer | Analyst

ST Tammany Parish Assessor Office
Covington, LA
04.2018 - 06.2022
  • Created reports and queries in Progress OpenEdge and SQL for various business units.
  • Planned, requisitioned, and configured new servers, VMWare, laptops, cell phones, workstations as well as migrated existing data using security best practices.
  • Monitored system logs and security issues with 100% uptime.
  • Created documentation for all processes and in-house FAQ for users to use at will.
  • Enabled fifty-two users to work remotely during pandemic by setting up laptops, Cisco softphone, and provided remote support.
  • Migrated Progress OpenEdge databases to 2017 SQL Management Studio for integration with third-party vendor for SaaS system in February 2020. Assisted in Training users on new system functionality.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.

Director Web Development

Globalstar, Inc
Covington, LA
07.2015 - 10.2017
  • Created maps, metrics, reports, and documentation for network satellite communications using Perl, Excel, SQL, and VB Macros and MS Excel Pivot tables.
  • Installed and maintained CRM to capture sales, generate leads, build mockups, and track calls, for Marketing and Sales Team, increasing productivity by 30% and accuracy by 20% and boosting sales leads by 25% and reducing customer churn by 15%.
  • Allocated resources for eleven web developers using SCRUM methodology and SDLC principles and practices and performed retrospect.
  • Wrote code in C#, .Net, Bootstrap, Javascript, and mentored Junior developers on best practices along with other team members in developing new or updating existing websites.
  • Generated new workflow processes and documentation for functional and technical specifications for users, processes, workflows, between business units and clients using JIRA, Confluence, Trello, Fisheye, BitBucket, Git, and Kanban Boards.

Software Engineer

York Risk Services Group
Mandeville , LA
07.2014 - 06.2015
  • Collaborated with 15 cross-functional teams to elicit requirements and devise solution strategies for evolving client or business needs using agile principles in SAP Sales and Distribution build of large web-based application.
  • Demonstrated SAP deliverables to IBM Executive team. Ensured project alignment with cost, time, labor, equipment, processes, materials, and budget constraints.
  • Trained end-users on new system functionality as it was added to build.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Integrated third-party tools and components into applications.

Application Development Specialist

IBM Global Business Services
Baton Rouge, LA
08.2013 - 06.2014
  • Collaborated with 15 cross-functional teams to elicit requirements and devise solution strategies for evolving client or business needs using agile principles in SAP Sales and Distribution build of large web-based application.
  • Demonstrated SAP deliverables to IBM Executive team. Ensured project alignment with cost, time, labor, equipment, processes, materials, and budget constraints.
  • Collaborated with multidisciplinary teams to design and implement new technology features.
  • Delivered support training to help customers learn key features of applications.
  • Explained project technical risks and benefits during project kick-off.

Jr. Software Developer

Affirmative Insurance Holdings, Inc
Baton Rouge, LA
08.2012 - 07.2013
  • Resolved and escalated user tickets for auto insurance company using ticketing system.
  • Rewrote or modified stored procedures to support issue resolution and legacy software migration with SQL Server 2012 and Crystal Reports.
  • Translated customer requirements into written use cases.
  • Updated old code bases to modern development standards, improving functionality VB4 and VB6 into C# with MS Visual Studio 2012, Crystal Reports, C#, .Net, .ASP, and TFS 2012.
  • Designed and developed analytical data structures.

Education

Bachelor of Science - Computer Science

Southeastern Louisiana University
Hammond, LA
01.2008 - 05.2012

Skills

    Programming Python, C#, Net, Java, XML, JavaScript, HTML, CSS

Git, GitHub, TFS, Bitbucket

Project Management, SCRUM, Agile, OOP, SDLC

SQL, MS Access, MySQL, DynamoD, non-SQL Database, Relational Databases

Atlassian, JIRA, Confluence, Kanban(Asana) (Trello),

API - Retool, Postman

Terraform, Docker, Kubernetes, Multi-Cloud Platform

Amazon Web Services (AWS) Certification

MS Azure Fundamental Certification

Technical Analysis, Software Best Practices

Application development and implementation

Certification

SAP Sales and Distribution ERP

Timeline

Microsoft Azure Fundamentals

05-2023

Amazon Web Services (AWS) Cloud Practitioner

04-2023

SCRUM Master Certification: Scrum Methodologies

01-2023

Director Web Development

American Trade Show Services LLC
08.2022 - 01.2023

SQL for Data Science

08-2022

Programmer | Analyst

ST Tammany Parish Assessor Office
04.2018 - 06.2022

Director Web Development

Globalstar, Inc
07.2015 - 10.2017

Software Engineer

York Risk Services Group
07.2014 - 06.2015

Application Development Specialist

IBM Global Business Services
08.2013 - 06.2014

Jr. Software Developer

Affirmative Insurance Holdings, Inc
08.2012 - 07.2013

Bachelor of Science - Computer Science

Southeastern Louisiana University
01.2008 - 05.2012

Overview

10
10
years of professional experience
8
8
Certificates

Media links

LinkedIn: https://www.linkedin.com/in/dipepper

Multi-Cloud Projects & ChatGPT 4 Project Blog: https://medium.com/@dipepper

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Diana PeppermanSoftware Developer