Summary
Overview
Work History
Skills
Additional Information
Accomplishments
Certification
Microsoft MCSA: Office 365
Timeline
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David Petree

Office 365 Engineer
Pensacola,FL

Summary

Diligent professional with 11.5+ years of Office 365 experience and knowledge of end-user support, emerging technologies, and advanced technology. Aiming to leverage my skills to successfully use my extensive knowledge of computer software and hardware, over 18 years of techniques to troubleshoot various issues. I strive to maintain strong professional communication skills with other technical support specialists and clients. I am a critical thinker and have problem-solving abilities. I would like to use my skills, experience, and willingness to learn to help to make a company even more successful. 11.5 years working with Office 365 and Azure.

Overview

3
3
Certifications
17
17
years of professional experience

Work History

Concierge Ambassador

Microsoft
04.2020 - Current
  • Supported Confidential Office 365 customers, partners, engineers and administrators with their Office 365 deployments, implementations, migrations, and general break fix issues preventing them from using the Office 365 service.
  • Diagnosed customer environments utilizing available tools to show root cause analysis of the issues with connectivity for Office 365 services using idFix, RCA, SARA, OFFCAT, ERCA, etc.
  • Assisted with custom domain verification and help set up DNS records for SPF, DKIM, and DMARC for better mail flow security as well as setup/troubleshoot inbound-outbound connectors with third-party spam filter service.
  • Assisted in the scripting of AD user and contact object updates using PowerShell to facilitate synchronization to Azure AD. Having experience with Various Powershell module (Azure ad, Active Directory and exchange online)
  • Provided support and/or support articles via TechNet Articles, VKB, Confidential 's Internal Knowledge Bases, Bing.
  • Assist Office 365 customers with configuration of onboarding tools and processes technology
  • Analyzes, develops and communicates key Onboarding process s and technology improvements for Office 365 Onboarding for the deployment cycle
  • Provides Office 365 support for Confidential clients, Support for Sharepoint online, OneDrive for business, Office 365 migrations (Hybrid,Staged,Cutover), Office 365 Administration, Exchange Administration,SharePoint Administration, and Microsoft Teams Administration.
  • Technically proficient in the use of PowerShell for administering and automating the administration of Office 365 and Windows based servers.
  • Understanding of O365 capabilities, migration process, challenges facing O365.
  • Strong technical leadership, relationship building to create, reinforce, motivate and guide customers in Exchange Administration and applications inside O365 suite.
  • Respond to and work on requests for service and incidents utilizing the company ticketing system.
  • Document all work performed within the requests.
  • May be required to respond to emergent requests for service and/or unforeseen demand.
  • Installation, configuration, and support of Microsoft Office 365 on various customer platforms.
  • Provide phone and remote troubleshooting support.
  • Ability to provide quick recommendations towards resolution.
  • Ability to understand and communicate customer perspective clearly while collaborating with internal departments.
  • Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes.
  • Communicate with corporate customers via telephone, written correspondence, and electronic services for technically complex problems.
  • Ensure accurate and timely resolution for assigned issues.
  • Provide front-line administrator and end-user support for multiple customers.
  • Recognize trends and reoccurring problems.
  • Administration of applications within the Office 365 suite.
  • Collaborate with other engineers to find solutions.
  • (Including Support Engineers at different levels and technology areas).
  • Report software bugs and customer suggestions to management.
  • Initiate shift to shift hand-off of open service requests as needed to facilitate ongoing customer support within teams/shifts.
  • Other duties as assigned by management.

Office 365 Consultant

10.2018 - Current
  • Communication with Customer Executive Team to help them understand what products/services they have with Office 365 and how they can utilize it better.
  • Understand what pain points the customer has and develop business Apps and processes using Microsoft PowerApps and Microsoft Flow.
  • Also try to streamline business processes and automate applications using SharePoint, PowerApps, Flow.
  • Provide consulting service to customer on building solutions to meet customer needs.
  • Build documentation & training for material on new Office 365 features and functionality as it is released.
  • Proposes and documents enhancements that will improve the performance and reliability of the tenant.
  • Solve all the customers technical issues related to the Microsoft Collaboration Stack including Office 365, Exchange, SharePoint Online, Azure, ETC….
  • Preformed over 1000 SharePoint Migrations to Office 365 SharePoint Online customers.

Concierge Ambassador

Microsoft
03.2019 - 06.2019
  • Respond to and work on requests for service and incidents utilizing the company ticketing system.
  • Document all work performed within the requests.
  • May be required to respond to emergent requests for service and/or unforeseen demand.
  • Installation, configuration, and support of Microsoft Office 365 on various customer platforms.
  • Provide phone and remote troubleshooting support.
  • Ability to provide quick recommendations towards resolution.
  • Ability to understand and communicate customer perspective clearly while collaborating with internal departments.
  • Responsible for efficiently managing the relationship with customers while accurately documenting ticket activity, details, and outcomes.
  • Communicate with corporate customers via telephone, written correspondence, and electronic services for technically complex problems.
  • Ensure accurate and timely resolution for assigned issues.
  • Provide front-line administrator and end-user support for multiple customers.
  • Recognize trends and reoccurring problems.
  • Administration of applications within the Office 365 suite.
  • Collaborate with other engineers to find solutions.
  • (Including Support Engineers at different levels and technology areas).
  • Report software bugs and customer suggestions to management.
  • Initiate shift to shift hand-off of open service requests as needed to facilitate ongoing customer support within teams/shifts.
  • Other duties as assigned by management.

Manager/Solutions Eng

AppRiver
08.2007 - 10.2018
  • Sr SharePoint Escalation Lead/Office 365 Escalations – AppRiver.
  • Responsible for the day-to-day administration, training, and building of Internal SharePoint server farms (SharePoint 2007 to SharePoint 2019).
  • Tier 2 Support for Office 365 Clients (60,000+ ).
  • Conference call with prospective CLIENTS in a Pre-Sales Technical Role.
  • Performed all (Over 1000) SharePoint Migrations for clients moving to Office365.
  • Worked with outside developers to develop code that communicated with AppRiver for the large file sending service.
  • Wrote the standard operating procedures (SOP) on how to onboard new clients coming to AppRiver's Hosted Exchange services.
  • Built the Sales Engineering Team, interviewed, hired and trained all new Sales Engineers.
  • Provided technical and non-technical support to new clients during the trial period for all AppRiver services.
  • Configured workflows, custom list, term store, and billed out special projects for AppRiver departments in our Internal SharePoint server.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Implemented corrective actions to fix root causes of various issues.
  • Recommended new products and services to customers.

Director of Managed Services

01.2006 - 08.2007
  • Managed over 200 customer networks.
  • Installed and configured centralized monitoring system called N-ABLE.
  • Traveled to customer locations to install any new Network gear, desktop gear, or troubleshoot/fix issue that could not be fixed remotely.
  • Installed and configured centralized reporting tool called N-Central.
  • Tracked/placed all orders for other reps with our vendors (Techdata, CDW, Dell, and more).
  • E.

Skills

    Office 365: Exchange online, SharePoint online, Skype for Business PSTN, Teams, Yammer, OneDrive for Business, PowerApps, Flow, Intune, Security & Compliance, Office suite deployment, Azure AD

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Additional Information

  • AWARDS , Microsoft Office365 MVP – Annually for 5 years running – 2014 - October 2018 Microsoft Certified Technology Specialist, March 2009 to Present Microsoft Certified Professional, March 2009 to Present Microsoft Community Contributor Award - 2012, 2013, 2014, 2015 Apple: Mac Integration 10.6, March 2011 to Present

Accomplishments

  • Microsoft Office365 MVP – Annually for 5 years running – 2014 - October 2018
  • Microsoft Certified Technology Specialist, March 2009 to Present
  • Microsoft Certified Professional, March 2009 to Present
  • Microsoft Community Contributor Award - 2012, 2013, 2014, 2015
  • Apple: Mac Integration 10.6, March 2011 to Present

Certification

Microsoft Certified Technology Specialist

Microsoft MCSA: Office 365

Earning the Microsoft Certified Solutions Associate (MCSA): Office 365 certification proves that you have the basic skills for transitioning to and administering cloud-hosted business applications with Microsoft Office 365. This foundational MCSA certification validates your ability to evaluate, plan, deploy and operate Office 365 services, including its dependencies, requirements and supporting technologies. It also confirms your experience with the Office 365 Admin Center and your understanding of Exchange Online, Lync Online, SharePoint Online, Office 365 ProPlus and Azure Active Directory.

Timeline

Concierge Ambassador

Microsoft
04.2020 - Current

Concierge Ambassador

Microsoft
03.2019 - 06.2019

Office 365 Consultant

10.2018 - Current

MCSA: Office 365

06-2014

APPLE: MAC INTEGRATION

03-2011

Microsoft Certified Technology Specialist

03-2009

Manager/Solutions Eng

AppRiver
08.2007 - 10.2018

Director of Managed Services

01.2006 - 08.2007

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David PetreeOffice 365 Engineer