D'Milo Pickens
Las Vegas,NV
Summary
Dynamic leader and team player with a proven track record at Amazon & others, enhancing team productivity and streamlining processes. Skilled in workplace cleanliness and customer service, I excel in fast-paced environments, consistently achieving high levels of customer satisfaction. My attention to detail and ability to lead effectively contribute to operational excellence and improved safety protocols. My background spans various roles, demonstrating exceptional customer service and a commitment to workplace safety and productivity.
Overview
10
10
years of professional experience
Work History
Warehouse Packer/Picker
Archway Marketing
07.2024 - Current
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Added packed boxes to conveyor belts for movement to shipping stations.
Hot Press Operator
Fanatics
10.2023 - 05.2024
- Ensured consistent output by monitoring raw material supplies and adjusting feed rates accordingly.
- Reduced downtime by performing timely maintenance checks and repairs on hot press machinery.
- Collaborated with team members to troubleshoot issues, resulting in improved overall performance of the hot press department.
- Adapted swiftly to equipment upgrades, maintaining high productivity levels.
Online Grocery Associate
Walmart
02.2023 - 10.2023
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Fulfillment Lead
Amazon Robotics
06.2021 - 12.2022
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
Customer Service Representative
Bank of America
01.2021 - 04.2021
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Teamed with IT crews to pinpoint system weaknesses and implement security upgrades, ensuring client data protection.
- Developed and conducted training programs for new team members, ensuring a strong understanding of fraud detection techniques and company policies.
- Provided comprehensive analyses on fraud incidents to support decision-making processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Room Attendant
Tropicana Casino And Resort
10.2019 - 12.2020
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Exercised politeness and discretion when dealing with guests and guest property.
Customer Service Representative
C3 Customer Contact Channels
03.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Dishwasher
CUT by Wolfgang Puck
01.2018 - 03.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cook Shift Leader
Popeyes Excalibur Hotel & Casino
03.2017 - 01.2018
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Assistant Manager
McDonald’s
01.2015 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Del Sol Academy
Las Vegas09.2018
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
- Heavy lifting
- Time management
- Warehouse safety
- Workplace cleanliness
- Loading and unloading
- Customer service
- Team leadership
Timeline
Warehouse Packer/Picker
Archway Marketing
07.2024 - Current
Hot Press Operator
Fanatics
10.2023 - 05.2024
Online Grocery Associate
Walmart
02.2023 - 10.2023
Fulfillment Lead
Amazon Robotics
06.2021 - 12.2022
Customer Service Representative
Bank of America
01.2021 - 04.2021
Guest Room Attendant
Tropicana Casino And Resort
10.2019 - 12.2020
Customer Service Representative
C3 Customer Contact Channels
03.2018 - 09.2018
Dishwasher
CUT by Wolfgang Puck
01.2018 - 03.2018
Cook Shift Leader
Popeyes Excalibur Hotel & Casino
03.2017 - 01.2018
Assistant Manager
McDonald’s
01.2015 - 02.2017
High School Diploma -
Del Sol Academy
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