Derek Raske

• Train and develop baristas, shift supervisors and store managers following established training programs while maintaining high standards in store operations, customer satisfaction and financial performance
• Managing community outreach programs and multi-unit management
• Facilitate new store openings.

• Build customer relationships that lead to long-term, loyal patrons.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Lead cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving.
• Hire and train new team members
• Recognize and celebrate individual and team achievements.
• Own the consistent delivery of high-quality operations and service.
• Adhere to cafe systems and processes to accomplish day-to-day operations.
• Coach team members to ensure the cafe adheres to operational standards.
• Ensure food safety standards are fully maintained.
• Grow sales and maximize profitability.
• Execute company and cafe strategies for sales growth and flow-through.
• Manage associate labor to support and drive cafe profitability.
• Maintain cafe costs and inventory.

Assist the general manager in managing KPIs while coaching and developing the team

• Created and managed multi-level training programs across the franchise organization in addition to day-to-day management responsibilities