D’Quan Rogers
HOUSTON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Fulfillment Team Member
Target
11.2023 - 02.2025
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
- Increased order processing efficiency by streamlining the packing process and implementing organizational systems.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
- Greeted customers and directed to requested products.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Interacted with guests in friendly and knowledgeable way.
Starbucks Barista
Randalls
11.2021 - 09.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Monitored inventory levels of supplies and restocked when necessary
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions
- Developed creative recipes for signature coffees or blended drinks unique to the cafe
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Collected payments and provided accurate change
- Maintained calm demeanor during high-volume periods and special events
- Managed morning rush of customers daily with efficient, levelheaded customer service
Floral Assistant
Randalls
09.2020 - 11.2021
- Assisted customers with selecting and purchasing flowers for special occasions
- Organized floral arrangements in the store's display cases
- Processed customer orders accurately and efficiently
- Created custom bouquets for weddings, funerals, anniversaries, birthdays
- Wrapped floral arrangements for delivery purposes in appropriate packaging materials
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species
- Set up displays in the store window promoting seasonal products or special offers
Courtesy Clerk
Randalls
08.2020 - 11.2021
- Greeted customers and provided assistance in locating items
- Inspected customer bags to ensure no shoplifting occurred
- Operated a cash register to process payments from customers
- Organized backroom areas for efficient storage of merchandise
- Assisted customers with product selection and answered questions about store policies
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters
- Organized promotional displays to attract customers' attention
- Assisted in unloading trucks containing incoming stock or supplies
- Worked as part of a team to meet daily goals for stocking shelves, cleaning
- Answered questions about current, seasonal and special sales
- Resolved customer complaints and issues to promote overall satisfaction and improve service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Gaming Associate
Game Zone
01.2013 - 08.2014
- Assisted customers in selecting and purchasing video games, gaming systems, and accessories
- Provided technical support to customers with setup and troubleshooting of gaming consoles
- Demonstrated knowledge of the latest gaming trends, products, and services to customers
- Maintained cleanliness of work area and ensured all merchandise was properly stocked on shelves
- Resolved customer complaints in a timely manner to ensure satisfaction
- Prepared reports summarizing daily transactions for management review
- Supported guest play needs by providing change and exchanging larger bills
- Processed customer payments using cash registers or point-of-sale systems
Education
High School Diploma -
Cypress Falls High School
06.2020
Skills
- Up-Selling
- Ordering Procedures
- Table Bussing
- Menu Memorization
- Cash Handling
- Espresso Machine Operation
- Food Preparation
- Opening and Closing Duties
- Beverage Preparation
- New Hire Training
- Performance Improvement
- Speedy and Efficient
- Exceptional Customer Service
- Warehouse operations
- Picking and packing
- Cross-training
- Time management
- Team collaboration
- Pick-list processing
- Pallet jack usage
- Critical thinking
- Competitive analysis
Timeline
Fulfillment Team Member
Target
11.2023 - 02.2025
Starbucks Barista
Randalls
11.2021 - 09.2022
Floral Assistant
Randalls
09.2020 - 11.2021
Courtesy Clerk
Randalls
08.2020 - 11.2021
Gaming Associate
Game Zone
01.2013 - 08.2014
High School Diploma -
Cypress Falls High School
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