Dquan Todd
Cibolo,TX
Summary
Customer-focused automotive professional with a proven track record of supporting high-volume service operations. Experienced in delivering exceptional customer service, managing vehicle flow efficiently, and ensuring smooth, organized service experiences. Skilled at building rapport with clients, communicating clearly, and maintaining accuracy in a fast-paced environment. Known for attentiveness, professionalism, and a strong commitment to safety, including the careful operation and inspection of customer vehicles. Adaptable, detail-oriented, and ready to contribute to a service advisor role with strong customer service, problem-solving, and operational support skills.
Overview
4
4
years of professional experience
Work History
Service Valet
Audi
Austin, Texas
12.2025 - Current
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets, and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
Delivery Driver
All Source Staffing
02.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Amazon
01.2022 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Expedited deliveries to meet customer deadlines and requirements.
Processing Technician
BPL Plasma
11.2021 - 04.2022
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
- Helped managers make accurate decisions by tracking deviations from production targets with daily logs.
- Communicated processing instructions to other workers.
- Read temperature, flow and other meters and documented information.
Customer Service Representative
Alorica
09.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2014
Skills
- Vehicle retrieval
- MS Office
- Professional telephone demeanor
- Complaint resolution
- Report preparation
- Schematic reading
- Quality control guidelines
- Machining operations
- Safety awareness
- Effective communication
Timeline
Service Valet
Audi
12.2025 - Current
Delivery Driver
All Source Staffing
02.2024 - Current
Delivery Driver
Amazon
01.2022 - 02.2024
Processing Technician
BPL Plasma
11.2021 - 04.2022
Customer Service Representative
Alorica
09.2021 - 11.2021
High School Diploma -
Highlands High School