D’Quasia Taylor
Petersburg,VA
Summary
Experienced professional with a strong background in customer service, eager to transition into the eyeglass industry. Known for high energy and outgoing personality, committed to providing exceptional service to all guests. Demonstrates a dedicated work ethic and a passion for delivering positive experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate / Optician
Americas Best Contacts And Eyeclasses
12.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote products effectively.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints promptly, fostering loyalty and satisfaction.
- Participated in promotional events, engaging customers and driving sales initiatives.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Tobacco Cashier
Tobacco Zone
01.2023 - 11.2023
- Utilized point-of-sale systems to handle customer transactions promptly for tobacco sales.
- Facilitated smooth shift transitions by thoroughly counting cash drawers and reconciling daily sales reports accurately.
- Conducted age verification checks diligently for all tobacco product purchases in adherence to legal requirements.
Salesperson
ABC Fine Wine & Spirits
01.2022 - 11.2022
- Developed strong customer relationships to enhance repeat business and loyalty.
- Managed inventory levels, ensuring product availability aligned with sales forecasts.
- Conducted market research to identify trends, informing product placement strategies.
- Achieved sales targets by effectively communicating product benefits and features.
Administrative Assistant
Just In Time Mental Health Skillbuilding Office
01.2019 - 01.2021
- Coordinated scheduling and communication for client appointments across multiple mental health programs.
- Managed electronic filing systems, ensuring accurate and efficient document retrieval.
- Supported administrative processes by preparing correspondence and reports for clinical staff review.
- Streamlined office operations by implementing new tracking systems for client intake and follow-up.
- Led initiatives to enhance patient record management, ensuring compliance with privacy regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
CUSTOMER SERVICE REP
DOMINOS
03.2018 - 06.2018
- Company Overview: Served customers by providing product and service information; resolving product and service problems.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Opened customer accounts by recording account information.
- Maintained customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
TACO BELL
10.2016 - 05.2017
- Company Overview: The assistance and advice provided by a company to those people who buy or use its products or services.
- Solved billing problems and customer inquiries.
- Responsible for balanced cash draw at close after my shift.
- Responsible for backup inventory, ordering and shift stocking.
- Maintained thorough knowledge of the store merchandise
Education
Associates Degree - Psychology
RICHARD BLAND UNIVERSITY
High School Diploma -
PETERSBURG HIGH SCHOOL
Petersburg, VA06.2018
Skills
- Communication
- Flexibility
- Adaptability
- Quick learner
- Stress tolerance
- Critical thinking: Decision making skills
- Organization
- Inspirational
- Collaboration
- Coaching people: Teaching
- Creating Ideas: Creativity
- Time management
- Sales expertise
Awards
Most likely to Succeed, Excellence In English 11 & 12, A Honor Roll, Everifi Cortication, Workplace Readiness, Wise Certification
Accomplishments
- Brought in number new customers.
- Exceeded monthly quota number times.
- Awarded “Employee of the Month” in year.
Certification
CPR & First Aid
ACTIVITIES
Honors Society (2017- 2018) Girls Club ( 2017) Communities In School Program (2018) Internship at Interned Summer (2017) Mental Health Skill Building French Club (2017) Dance Team (2015-2016) Big Brother/Big Sister (2018) Fashion Design Club ( 2015-2016) Assisted Living Volunteer Experience (2016)
Timeline
Sales Associate / Optician
Americas Best Contacts And Eyeclasses
12.2023 - Current
Tobacco Cashier
Tobacco Zone
01.2023 - 11.2023
Salesperson
ABC Fine Wine & Spirits
01.2022 - 11.2022
Administrative Assistant
Just In Time Mental Health Skillbuilding Office
01.2019 - 01.2021
CUSTOMER SERVICE REP
DOMINOS
03.2018 - 06.2018
CASHIER / CUSTOMER SERVICE REPRESENTATIVE
TACO BELL
10.2016 - 05.2017
Associates Degree - Psychology
RICHARD BLAND UNIVERSITY
High School Diploma -
PETERSBURG HIGH SCHOOL
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