John Green
Healthcare
Granville,US
Summary
Forward-thinking Healthcare Leader bringing 27-year successful history identifying process breakdowns in hospital processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational, clinical and financial performance. Analytical and responsive professional committed to supporting hospital in decreasing unnecessary expenses and improving efficiency.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work History
Operational Director
Glens falls Hospital, Albany Medical Center Health System
Glens Falls, NY
01.2019 - Current
- AMHS is comprehensive healthcare system derived from 1 Academic Teaching hospital, 3 Community hospitals, and Visiting Nursing organization
- Glens Falls Hospital is 400+ bed acute care hospital that serves multiple communities in rural upstate New York.
- Director of: emergency Department, Logistics Center, EVS, Transport, Nursing Supervisors, Respiratory Therapy, and float pool.
- Provide dotted-line support to Behavioral Health Services, Wound Center, and Research Council.
- Passion for delivering exceptional patient care and leading cross-functional teams, improving operational processes, and reducing costs while maintaining highest standards of care
- Visionary leader is fearless in taking calculated risks to achieve better patient, staff, and family outcomes.
- Key Highlights:
- Reduced Door to Needle Time by 20% for stroke patients
- Automated Respiratory Therapy, Patient Transport, and EVS schedule 100%, reducing manual errors and increasing accuracy for improved patient care.
- Recruited, hired, and trained multiple department leaders, significantly improving productivity, employee engagement, and overall team performance.
- Interacted well with customers to build connections and nurture relationships
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Assisted in recruiting, hiring and training of team members
- Managed purchasing, sales, marketing and customer account operations efficiently
Assistant Director of Nursing
Glens Falls Hospital
Glens Falls, NY
01.2017 - 01.2019
- As creator of Logistics Center, brought Glens Falls Hospital from silo staffing and flow mentality to coordinated, data driven operational processes that set standard for healthcare system
- Key Highlights:
- Automated schedule projections and reduced critical unit staffing rates by 40%
- Created 100% transparency reporting (hospital Census Metrics, Staffing metrics, throughput metrics)
- Published 5 manuscripts for Magnet Document
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Identified department issues to recommend corrective actions
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns
Nurse Manager
Glens Falls Hospital
Glens Falls, NY
01.2015 - 01.2017
- Tower 3 is 46-bed medical unit, 100+ FTE’s and partners with array of healthcare disciplines
- Priority was successful as patient falls reduced from 18 quarter to less than 2 month
- Key Highlights:
- Sky Rocketed staff engagement and meeting attendance rates by 90%, fostering positive workplace culture and encouraging open communication and collaboration
- Reduced Patient Falls by 37%, Improved Patient Experience by 30%, and Boosted Staff Retention by 27% with 110 FTEs.
- Fostered improvement in staff development, personnel training, and standards of patient care
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
- Supervised, directed, and motivated high-quality performance from nursing staff
- Managed 110 nurses and nursing activities in 46-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
Clinical Coordinator
Southern Vermont Medical Center
Bennington, VT
01.2007 - 01.2015
- SVMC is 100-bed acute care hospital
- Clinical coordination position was created based on my ability to communicate and collaborate across the hospital
- I reduced patient throughput times by 40+ minutes within a year of accepting this role.
- Built strong relationships with patients and families for optimized care satisfaction
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Presented feedback on current and new procedures at weekly clinical meetings
- Spearheaded and implemented new projects to expand scope of engagement
01.1996 - 01.2007
- Broadened professional experience through various roles, including Army Medic, LPN, and multiple RN positions, offering a well-rounded perspective and a versatile skill set
- Sub Roles:
- Chair of Albany Medical Health System (AMHS) System Patient Flow (Epic Care One Project), AMHS System
- Brought together operational leaders from all campus sites to improve collaboration and streamline processes, promoting consistency and efficiency across the organization.
Education
Doctor of Healthcare Administration (DHA) -
DHA School of Healthcare Administration & Business, Capella University
Minneapolis, MN 09.2019 - 02.2023
MSN - Nursing Administration
Kaplan University
Minneapolis, MN 09.2013 - 06.2015
Bachelor of Science - Nursing
Kaplan University
Davenport, IA 09.2011 - 06.2013
Associate of Applied Science -
Vermont Technical College
Randolph Center, VT 09.1997 - 06.1999
Skills
LeadershipCommunicationPerformance ManagementWorkforce ResearchSystem collaboration
Employee scheduling
Coaching and mentoring
Employee reviews
Effective leader
Relationship building
Delegation
Business Development
Scheduling
Staff training/development
Multitasking Abilities
Organization and Time Management
Affiliations
Created a process that increased efficiency, staffing, and throughput for hospital operations by 50%
Reduced ED "Left Without Being Seen" (LWBS) rates from over 6% to under 3%
Saved on unnecessary Hospital Expenses of over $110,000 / Month
Operationalized safer and efficient pathways for Behavioral Health patients between the ED, CSU, and BHU space through collaborations with Providers, Nurse Leaders, and Executives.
Automated staffing projection from real-time staffing software. Operationalized 4-week projection for all unit awareness/prevention strategies.
Accomplishments
- Achieved 100% operational transparency by developing an efficient team and processes.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Doctor of Healthcare Administration (DHA) -
DHA School of Healthcare Administration & Business, Capella University
09.2019 - 02.2023
Operational Director
Glens falls Hospital, Albany Medical Center Health System
01.2019 - Current
Assistant Director of Nursing
Glens Falls Hospital
01.2017 - 01.2019
Nurse Manager
Glens Falls Hospital
01.2015 - 01.2017
MSN - Nursing Administration
Kaplan University
09.2013 - 06.2015
Bachelor of Science - Nursing
Kaplan University
09.2011 - 06.2013
Clinical Coordinator
Southern Vermont Medical Center
01.2007 - 01.2015
Associate of Applied Science -
Vermont Technical College
09.1997 - 06.1999
01.1996 - 01.2007