Summary
Overview
Work History
Education
Skills
Certification
Certification Dates
Timeline
Server

Dracia Simpson

Silver Spring,MD

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Cheesecake Factory
04.2022 - Current
  • Prepare tables, and set up silverware and glassware
  • Present menus to customers and answer questions about the menu and make recommendations upon request
  • Take food orders and correctly enter the order into the POS system
  • Check with guest to make sure they are enjoying their meals and it was delivered correctly
  • Total checks, present them to customers and accept payment for services.

Server

Tom's Watch Bar
03.2023 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Silver Social
03.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Guest Services/Host

TopGolf
03.2020 - 10.2021
  • Monitored front desk lobby reception area
  • Led and assisted with front office functions
  • Checked in visitors and employees
  • Communicated directly with customers by telephone, electronically, or face-to-face
  • Responded promptly to customer inquiries, handled and resolved customer complaints
  • Completed and maintained visitor logs as required.

Server/BayHost

TopGolf
03.2020 - 10.2021
  • Take food and drink orders from customers accurately, engage with customers in a friendly manner, and have Knowledge of the menu, with the ability to make suggestions
  • Ensure tables are enjoying their meals and take action to correct any problems
  • Collect payments from tables
  • Ensure tables are enjoying their meals and take action to correct any problems
  • Help food preparation staff when necessary.

Education

Diploma -

Clarksburg High School
Clarksburg, MD
06.2020

Skills

  • Medical terminology (1 year)
  • Safe Food Handling
  • Guest Engagement
  • Point of sale operation
  • Menu presentation
  • Menu Memorization
  • Food and beverage pairings
  • Cash Handling
  • Hospitality service expertise

Certification

  • First Aid Certification
  • ServSafe
  • Certified Phlebotomy Technician

Certification Dates

09/01/23 - Present

Timeline

Server

Tom's Watch Bar
03.2023 - 09.2023

Server

Silver Social
03.2023 - 09.2023

Server

Cheesecake Factory
04.2022 - Current

Guest Services/Host

TopGolf
03.2020 - 10.2021

Server/BayHost

TopGolf
03.2020 - 10.2021

Diploma -

Clarksburg High School

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Dracia Simpson