D. Racquel Sharp
Katy,TX
Summary
Skilled professional with a strong background in diverse environments, seeking opportunities that provide new challenges outside traditional business settings.
Overview
29
29
years of professional experience
Work History
Director of Client Relations and Operations
Wig Studio 1
04.2018 - Current
- Audited client interactions to provide feedback initiatives to offer amazing industry service.
- Created policy, work flows and troubleshooted systems to ensure client satisfaction.
- Implemented training programs that increased team members proficiency in company products and services to offer industry leading customer service.
- Established strong relationships with clients, driving loyalty and long-term partnerships.
- Optimized internal workflows for efficient collaboration between Client Relations, Social Media, and Marketing.
- Streamlined operational processes for improved client interactions, response times and to increase sales.
- Monitored industry trends to proactively address potential challenges.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices.
- Increased consumer engagement through the creation of compelling social media content, and promote sales.
Secretary/Treasurer
Pentecostals of Salt Lake
06.2008 - 05.2017
- Maintained confidentiality while handling sensitive member financial data.
- Entered data accurately into Quickbooks system to ensure reliable records.
- Facilitated communication by responding promptly to emails and other correspondence.
- Managed accounts payable to maintain accurate financial records.
- Noted minutes during board meetings for official documentation.
- Collaborated with accountant to update books for annual financial meetings.
- Prepared thorough notes from yearly and special business meetings to support decision-making.
Sales Assistant
Household Finance
01.2005 - 03.2006
- Ensured positive client experiences by effectively handling inquiries via phone and in-person.
- Processed financial transactions with accuracy and attention to detail.
- Maintained composure in high-stress environments, enhancing service delivery to customers and staff.
- Consistently surpassed sales targets, contributing significantly to overall team success.
- Trained new hires on company policies and processes for seamless integration into the team.
- Audited legal documents for loan compliance with company and state regulations.
Sales Assistant
Household Finance
05.2004 - 12.2005
- Ensured positive client experiences by effectively handling inquiries via phone and in-person.
- Processed financial transactions with accuracy and attention to detail.
- Maintained composure in high-stress environments, enhancing service delivery to customers and staff.
- Consistently surpassed sales targets, contributing significantly to overall team success.
- Trained new hires on company policies and processes for seamless integration into the team.
- Audited legal documents for loan compliance with company and state regulations.
District Sales Assistant
Household Finance
11.1996 - 04.2004
- Ensured positive client experiences by effectively handling inquiries via phone and in-person.
- Processed financial transactions with accuracy and attention to detail.
- Maintained composure in high-stress environments, enhancing service delivery to customers and staff.
- Consistently surpassed sales targets, contributing significantly to overall team success.
- Trained new hires on company policies and processes for seamless integration into the team.
- Provided support to district manager.
- Audited legal documents for loan compliance with company and state regulations.
- Compiled monthly account executive sales reports to track performance.
Education
No Degree - Theology
Christian Life College
Stockton, CALegal Secretary Course
College of Southern Idaho
Twin Falls, IDHigh School Diploma -
Twin Falls High School
Twin Falls, Idaho05-1995
Skills
- Customer relations
- Training and mentoring
- Team building
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Proficient in Shopify, Gorgias Sharepoint, Dropbox
- Typing Speed: 81 wpm
- Ten-key
Timeline
Director of Client Relations and Operations
Wig Studio 1
04.2018 - Current
Secretary/Treasurer
Pentecostals of Salt Lake
06.2008 - 05.2017
Sales Assistant
Household Finance
01.2005 - 03.2006
Sales Assistant
Household Finance
05.2004 - 12.2005
District Sales Assistant
Household Finance
11.1996 - 04.2004
No Degree - Theology
Christian Life College
Legal Secretary Course
College of Southern Idaho
High School Diploma -
Twin Falls High School
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