Draean D. Nash
Customer Success Manager
Austin,Texas
Quote
“We think too much and feel too little. More than machinery, we need humanity. More than cleverness, we need kindness and gentleness. Without those qualities, life will be violent, and all will be lost.”
Charlie Chaplin
Summary
Meet Draean D. Nash – a powerhouse Customer Success leader with over 15 years of experience turning software into strategy. Whether managing high-value clients or fine-tuning enablement training sessions, I blend data-driven decision-making with a deeply human touch. I have been a trusted advisor to education administrators, a strategic partner to Fortune 500 SaaS clients, and a builder of lasting relationships beyond the renewal cycle. Equal parts coach, closer, and collaborator, I’m not just delivering success, I'm redefining it.
Languages
English
Bilingual or Proficient (C2)
Overview
27
27
years of professional experience
Work History
Customer Success Manager, Mid-Market
GitHub
11.2024 - 06.2025
- Managed a portfolio of 25 mid-market clients, focusing on strategic adoption, value realization, and multi-product expansion.
- Engaged developer teams through targeted technical training and webinars with CS Architect, driving a 32% usage increase by highlighting best practices and GitHub feature value.
- Aligned with sales and product teams to resolve blockers, driving $4.8M+ in renewals, 37% revenue growth, and expanded adoption across 8 key accounts in 6 months.
- Aligned with sales and product teams to resolve blockers, driving $ 4.8 M+ in renewals, 37% revenue growth, and expanded adoption across 8 key accounts in 6 months.
Customer Success Manager, Mid-Market
GoGuardian
Remote
06.2022 - 10.2023
- Drove 22% revenue growth by leading QBRs and tailoring upsell strategies to client goals, boosting engagement across 150+ high-value accounts.
- Boosted adoption by 61% in 6 months by launching structured admin/faculty training and segmenting accounts by ARR, business needs, and company size.
- Achieved 98% retention—above team average—by driving strategic success planning, tailored training, and high-touch onboarding that raised satisfaction by 30%.
Custome Success Manager, Mid-Market
Slingshot by Workwave
Remote
05.2020 - 04.2023
- Managed a $4.4M mid-market portfolio of 67 clients, leveraging strategic planning, KPI tracking, and executive engagement to enhance retention and upsell performance.
- Increased revenue by 27% in 12 months by aligning success plans with client goals and delivering ROI insights through QBRs, usage analysis, and 1:1 client meetings.
- Reduced churn by 22% and improved NPS by 16% by tracking account health in Salesforce/Gainsight and acting on customer feedback to drive cross-functional improvements.
Customer Success Manager, Mid-Market
Checkmarx
Remote
03.2019 - 05.2020
- Managed a $9.8M SaaS portfolio of 60+ mid-market/enterprise clients, increasing usage by 36% and achieving 97% retention through training and strategic alignment.
- Boosted revenue target by 21% by hosting adoption-focused webinars and identifying upsell opportunities through client engagement.
Customer Success Manager, Mid-Market
Verizon Connect
Austin, TX.
05.2014 - 03.2019
- Co-created a CS department and engagement playbook. Implementing this playbook resulted in a 33% boost in retention and a 17% rise in net revenue retention in 15 months.
- Managed 60+ MM/ENT accounts ($9M+ ARR), reducing churn by 14% and boosting efficiency by 34% through health KPIs and strategic playbook execution.
Senior Account Manager
Advantage Solutions
Austin, Texas, United States
10.2008 - 05.2014
- Implemented targeted marketing strategies and acquired proficiency in contract renewals within 32 national client accounts for Coty Beauty to increase revenue by 23% in just 15 months, thereby enhancing profitability and overall success
- Leveraging data-driven reporting and effective go-to-market strategies for GlaxoSmithKline, sales increased by 18% and renewal rates by 12% in 24 months.
Distribution Supervisor
Airgas Southwest
Austin, TX.
10.1998 - 08.2007
- Conducted thorough monitoring and evaluation of driver performance to compile comprehensive written reviews, which increased productivity by 46%.
- Strategized and prioritized delivery schedules for a team of six drivers to meet the dynamic field demand led to improved on-time delivery metrics by 68%.
- Conducted the procurement and receipt of gases and materials from plants to fulfill orders at the local distribution center, increasing operational efficiency by 33%.
- Ensured compliance with D.O.T. regulatory requirements by meticulously maintaining driver and vehicle records.
Education
No Degree - Criminal Justice
Austin Community College
Austin, TX 08.1991 - 05.1992
No Degree - Criminal Justice
St. Edwards University
Austin, TX. 08.1990 - 05.1991
High School Diploma -
Pflugerville High School
09.1986 - 05.1990
Skills
- Schedule Management
- Salesforce CRM Experience
- Strategic Communication
- Key Account Development
- Best Practices and Methodologies
- Records Management
- Revenue Growth
- Client Rapport-Building
- CRM Software
- Customer Account Review
- Customer Retention
- Interdepartmental Collaboration
- Account Management
- Define Customer Needs
- Collaborative Environments
- Outreach Initiatives
- Customer Needs Assessment
- Renewal Opportunities
- Renewing Accounts
- Account Updates
- Revenue Quotas
- Effective Customer Communication
- Consultative Selling Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsFlexible work hours401k matchCompany CultureWork from home optionPaid time offPersonal development programsCareer advancementStock Options / Equity / Profit SharingSoftware
Salesforce
Gainsight
Slack
Tableau
Salesloft
Zendesk
Trello
Loom
Churn Zero
Monday
Totango
Interests
Reading my Bible
Being with family and friends
Playing sports like golf or basketball
Airplanes and fighter jets
Timeline
Customer Success Manager, Mid-Market
GitHub
11.2024 - 06.2025
Customer Success Manager, Mid-Market
GoGuardian
06.2022 - 10.2023
Custome Success Manager, Mid-Market
Slingshot by Workwave
05.2020 - 04.2023
Customer Success Manager, Mid-Market
Checkmarx
03.2019 - 05.2020
Customer Success Manager, Mid-Market
Verizon Connect
05.2014 - 03.2019
Senior Account Manager
Advantage Solutions
10.2008 - 05.2014
Distribution Supervisor
Airgas Southwest
10.1998 - 08.2007
No Degree - Criminal Justice
Austin Community College
08.1991 - 05.1992
No Degree - Criminal Justice
St. Edwards University
08.1990 - 05.1991
High School Diploma -
Pflugerville High School
09.1986 - 05.1990
Similar Profiles
Hammad Ur RehmanHammad Ur Rehman
Full Stack Developer at GithubFull Stack Developer at Github
Deb EarhartDeb Earhart
Customer Reliability Engineer at GitHubCustomer Reliability Engineer at GitHub
Steven WangSteven Wang
Programming Developer at GitHubProgramming Developer at GitHub
Dani DeCesareDani DeCesare
Senior Mid Market Account Executive at GitHubSenior Mid Market Account Executive at GitHub
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu