Dragan Marinkovic
Riverview,USA
Summary
Adaptable and enterprising restaurant manager with a solid industry background and proven expertise in serving, building, and leading successful teams. Talented problem-solver, ready to back up fellow employees at any time. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in the restaurant industry. Menu pricing, writing, front-of-house management, staffing, and sales reporting, labor, and overhead cost estimation.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Service Manager
EvoluJon Parking & Guest Services
08.2024 - Current
- Ensure the valet ramp is always properly represented by an Evolution team member, and never let it be unattended without a Supervisor or Manager.
- Work with the Supervisor frequently to stay close to the operation.
- Work at the busiest times, including evenings, weekends, and holidays, while properly leading the team.
- Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
- Understand the contractual agreement with the hotel, and recognize ways to maximize additional revenue opportunities for both Evolution and the client.
- Understand the client's service standards, motto, values, and hotel 'lingo,' while incorporating Evolution's core values.
- Develop cohesive working relationships with the client's employees.
- Understand what objectives are important to the client, and ensure the entire team is focused on exceeding expectations.
- Practice preventative safety procedures daily, as set forth by Evolution and the client.
- Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern.
- Manage uniform and jacket inventory.
- Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels.
- Adhere to Evolution's employment and payroll policies and procedures to limit exposure to employment claims and litigation.
- Review and submit completed and accurate payroll to Corporate on a bi-weekly basis, and do not exceed 50% of weekly revenue.
- Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution.
- Ensure that each new team member is fully onboarded in our HRIS, and fully trained prior to working on the ramp.
- Recognize exceptional performance, and provide opportunities for top performers to learn and grow.
- Identify high-performing team members for Crescendo Academy and Crescendo Leadership Developmental Programs.
- Coordinated staff schedules to maintain optimal service levels.
POS Technician
TRA - The Restaurant Assistants
11.2023 - 08.2024
- Install software and hardware at client sites.
- Setup, configure, and test hardware and software components.
- Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems.
- Maintain technical knowledge related to our suite of hardware and software product lines.
- Provide training to clients regarding software, hardware, and troubleshooting techniques.
- Menu items, discounts and promotion build for franchises.
Assistant Restaurant General Manager
Ciccio Restaurant Group
Tampa, FL
10.2022 - 11.2023
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking as well as safety regulations and productivity strategies.
- Motivated Staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained effectfve supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Ran expo at all times to monitor ever plate that leaves kitchen in order to maintain food quality.
- Trained new employees on customer service and food safety protocols.
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food was prepared and presented in an acceptable manner.
Assistant Restaurant General Manager
Compass Arena
Willowbrook, IL
06.2021 - 06.2022
- Employee Performance Evaluation.
- Handled community events, marketing, and advertising; promoted a positive atmosphere; and went above and beyond to guarantee that each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw front-of-the-house personnel to maintain adequate staffing and minimize overtime.
- Created fun team-building activities to engage staff in up-selling to meet revenue targets.
- Coordinated logistics for large-scale corporate events and conferences.
- Facilitated communication among team members during event planning stages.
- Monitored overall progress of each event to ensure it ran smoothly according to plan.
Education
University -
Sport and Physical Education College at University of Belgrade
Serbia05.2016
High school diploma -
High school of Economics
Serbia05.2011
Skills
- Safe food handling
- Kitchen equipment operation and maintenance
- Scheduling
- Staff Training
- FOH staff onboarding
- FOH Hiring
- Food and beverage knowledge
- Excellent communication
- Training and development
- Customer service
- Client relationship management
- Employee recruitment
- Safety compliance
- Reservation management
Certification
Manager Serve Safe Certificate
Languages
Excellent, Very Good, Excellent, Excellent
Personal Information
Title: Restaurant Manager
Languages
English
Full Professional
Serbian
Full Professional
Spanish
Professional
Accomplishments
Trip Advisor Manager for the 2024 Nationwide
Timeline
Guest Service Manager
EvoluJon Parking & Guest Services
08.2024 - Current
POS Technician
TRA - The Restaurant Assistants
11.2023 - 08.2024
Assistant Restaurant General Manager
Ciccio Restaurant Group
10.2022 - 11.2023
Assistant Restaurant General Manager
Compass Arena
06.2021 - 06.2022
University -
Sport and Physical Education College at University of Belgrade
High school diploma -
High school of Economics