Dragan Spasoski
Orlando,FL
Summary
Remote and Hands-on Customer Service Manager effective in motivating others to reach optimum potential. Collaborative multitasker with thoughtful leadership style and equitable task delegation. Organized facilitator of numerous competing variables to meet team goals of serving clientele.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
1UP Nutrition
09.2017 - Current
- Managing team of customer support agents.
- Sales assistance with selection of nutritional supplement products.
- Order assistance with returns, shipping related problems and general questions.
Customer Service Manager
Andorra Inversiones S.A.
11.2016 - 09.2017
- Management of customer service agents.
- Customer support of personal investment accounts.
- Bilingual client support.
Sales Representative
Frontier Communication
01.2015 - 10.2016
- B2B sale of telecommunications phone, internet package services for medium sized businesses.
Education
Bachelor's degree - Public Relations/Marketing
University of Arizona Global Campus
San Diego, CA08.2012
Associate's degree - Business Administration
Macomb Community College
Macomb, MI05.2010
Skills
- Marketing Online
- Nutrition
- Management
- B2B sales
- Customer service
- Call center
- Public Relations
- Strategic Planning
- Communication skills
- Cold calling
- Organizational skills
- Time management
- Outside sales
Certification
- ISSA Certified Fitness Trainer
- ISSA Certified Strength & Conditioning Specialist
- ISSA Certified Nutrition Specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Portuguese
Full Professional
Spanish
Limited Working
Macedonian
Native or Bilingual
Software
Gorgias Help Desk
Microsoft Suite
HubSpot
Salesforce
Timeline
Customer Service Manager
1UP Nutrition
09.2017 - Current
Customer Service Manager
Andorra Inversiones S.A.
11.2016 - 09.2017
Sales Representative
Frontier Communication
01.2015 - 10.2016
Associate's degree - Business Administration
Macomb Community College
Bachelor's degree - Public Relations/Marketing
University of Arizona Global Campus
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