DRAGAN VASILJEVIC
Bradenton,FL
Summary
Experienced with system integration and troubleshooting, ensuring seamless operations. Utilizes scripting and automation to enhance efficiency and performance. Track record of successful project completions, demonstrating strong understanding of integration methodologies.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Integration Engineer
Becton, Dickinson, and Company
02.2007 - 10.2024
- Work with multiple EHR software providers such as Epic, Netsmart, Cerner, Meditech, Athen Health, Allscripts and any other that our customer select using HL7
- Provided planning, design, implementation, and support of Pyxis integration projects for materials management and related healthcare systems to customers
- Provide technical integration assistance to local operations team for the configuration and setup of Pyxis medication technologies system hardware as it relates to system and product interfacing
- Drove all technical elements of an interface implementation to meet project timelines and established revenue objectives
- Conduct technical client meetings
- Provide written and verbal communications to team and client regarding technical issues and status of project
- Utilize internal documentation to research and provide technical support for customer integration needs
- Attend customer and team meetings as required
- Provide product and vendor feedback, including technical direction, to the appropriate inter-departmental members
- Setup implementation and support for all Pyxis medication interfaces, security products and meeting established project timelines
- Maintain interface stability and updates for all assigned accounts
- Facilitate design and implementation of new interfaces
- Provide technical sales support, including performing a pre-sales Information Technology Reviews as part of the 5P implementation process
- Ensure all interface devices are up to date with the latest Antivirus files, and all required Microsoft Security Patches according to established policy
- Maintain all online applications with accurate site information and back-up files
- Update and close Customer Relationship Management service orders in a timely manner and maintain accurate Customer Relationship Management inventory levels per company policy
- Responsible for 24-hour support of customer integration issues, respond to all assigned service orders within the guaranteed response time, and properly close the orders per company policy
- Develop/update the status of technical elements of the project plan to Pyxis implementation team and customers
- Submit all expense reports online within ten business days
- Follow the Additional Services Agreement and contractual procedures for all interfaces
- Adhere to the Interface Change Documentation process as specified in the Integration Engineer Policies and Procedures
- Comply with all Integration Engineer Policies and Procedures
- Optimized system performance by troubleshooting and resolving complex technical issues related to integration, infrastructure, and software components.
- Enhanced data accuracy through the development of automated processes to validate and synchronize information between systems.
- Facilitated knowledge transfer among team members by creating comprehensive documentation on integration processes and best practices.
User Support Service Technician
Hoveround Corporation
01.2006 - 01.2007
- Provide end-user support for Windows 98, XP, MS Office, IE6, and custom application
- Configure, install, and maintain Windows 98, XP client’s desktops on a Netware/Windows network
- Troubleshoot all network problems from server hardware to patching and running new cables
- Monitor all servers for problems
- Performs administrative tasks such as creating network or email system users and ordering supplies
- Maintain and troubleshoot office printers, copiers, fax machines, and telephones as vendor liaison
- Provides support and distribution of laptops to remote users, including building, configuring, repairing, supporting, and providing end users with documentation on proper operation of their laptop
- Assists with implementation of internet access and the development of a corporate intranet
- Provide support for 750 internal employees
Consultant (Outback Steakhouse International)
Veredus Corporation
01.2006 - 12.2006
- Provide support for all concepts on their hardware and software
- Provide specific accounting resolutions on the POSitouch system
- Monitor WAN activities during off hours
Computer Support Specialist
Pinellas County Health Department
01.2004 - 01.2006
- Provide support for internal employees in four different centers on over ten custom applications along with other industry standards
- Maintain active directory of nine hundred users and computers
- Installed and maintain WSUS server for the county
- Organize and deploy all desktops and peripherals for the county
- Install all desktops and peripherals in St
- Petersburg Center
- Create all images used on the desktops in Pinellas County
- Maintain the Help Desk for the IT department
- Create and implement processes, procedures, and policies
- Maintain inventory of retired, new desktops and peripherals
- Assist the local system administrator in the testing of Disaster Recovery plans
- Troubleshoot and resolved hardware and software problem on desktops, servers, and printers
- Troubleshoot local area networks problem
- Assist Network Support Group
- Perform desktop disaster recovery in all centers
- Train all new desktop support specialists
- Recruit and interview all new desktop support personnel
- Assist Help Desk manager
- Maintain the conference room’s multimedia equipment
GSSC Remote Service Support
IBM Global Service
01.2003 - 01.2004
- Supporting IBM technicians and customer on IBM, Desktops (Intelistations, Thin Clients); Servers (Netfinity, x-Series, Blade Center)
- Tape Drives, Tape Libraries, Rack/Storage Enclosures; Serveraid, RSA I and RSA II
Service Support Representative / Remote Support Team Lead
IBM Global Services
01.2001 - 01.2003
- Supporting IBM technicians and customer on IBM Point of Sale equipment
- Sale technical support (any questions that customer may have)
- Be a liaison between IBM sale force and customer
- Demonstrate new equipment to various vendors and teach them how to use it
- Monitoring Network connectivity and devices
- Troubleshooting LAN, WAN, Desktop and Server Problems
- Repair IBM registers and various Point of Sale equipment
- Point of Sale client/server hardware and software installation (Repair IBM and Other POS registers and various equipment (PosiTouch, Sure POS, IBM 4690, Samsung, NCR, Micros, Magellan Scanners) on various platforms and making sure no problems occur
Customer-Product Support Specialist Team Lead
IBM Global Services
01.1995 - 01.2001
- Team Lead for the Dell Project
- Managed twenty-six technicians with work orders, job assignments and all other management duties
- Dell, IBM, Gateway, Compaq Hardware Repair
- Install SAN (Storage Area Networks) and Clustering Equipment for Dell and IBM on Windows 2000 and Windows 2003
- Repair IBM and Other POS registers and various equipment (PosiTouch, IBM 4690, Samsung, NCR, Micros)
- Troubleshooting LAN, WAN, Desktop and Server Problems
- Disconnecting and relocating machines for various companies
- Heavy Support assisting technicians over phone and onsite
- Train customers and technicians in operations and maintenance of equipment
- Relocating, installing, configuring, and troubleshooting servers and workstations for Prudential, Merrill Lunch, Smith Barney, Citicorp, and Prudential
- Administration, installations, and rollouts of specified equipment ordered by customer
- Supporting RISC and AIX Systems
- Troubleshooting Custom-built Applications
- Sales and post sale technical support (any questions that customer may have)
Education
Bachelor of Technology - Electrical Engineering Technology
New York Institute of Technology
01.1996
Associate of Applied Science - Computer Engineering Technology
Queensborough Community College
01.1994
Skills
- Healthcare system integration
- HL7
- EDI interface knowledge
- Microsoft operating systems
- Office installation
- Office configuration
- Office troubleshooting
- Office administration
- Point of Sale installation
- Point of Sale configuration
- Point of Sale troubleshooting
- Point of Sale administration
- Computer integration
- Troubleshooting inter-device communications
- Networking
- IBM hardware installation
- Dell hardware installation
- Hardware configuration
- Hardware troubleshooting
- RAID installation
- RAID configuration
- SAN installation
- SAN configuration
- IBM Blade Technology installation
- IBM Blade Technology configuration
- IBM Blade Technology troubleshooting
- IBM Registers installation
- IBM Registers configuration
- IBM Registers troubleshooting
- Installing TCP/IP
- Supporting TCP/IP
- Installing DHCP
- Installing WINS
- Installing DNS
- Installing SAN's
- Configuring SAN's
- Clustering
- Managing partitions
- System policies
- Fault tolerance
- Continuous integration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Team building
- Professionalism
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Incident Response
- Test specifications
- Software and hardware implementation
- IT project management
Certification
- CompTIA A+ Certified Technician
- DCSE (Dell Certified Support Engineer)
- IBM Server and Desktop Certified
Languages
Serbian
Native or Bilingual
Romanian
Elementary
Timeline
Integration Engineer
Becton, Dickinson, and Company
02.2007 - 10.2024
User Support Service Technician
Hoveround Corporation
01.2006 - 01.2007
Consultant (Outback Steakhouse International)
Veredus Corporation
01.2006 - 12.2006
Computer Support Specialist
Pinellas County Health Department
01.2004 - 01.2006
GSSC Remote Service Support
IBM Global Service
01.2003 - 01.2004
Service Support Representative / Remote Support Team Lead
IBM Global Services
01.2001 - 01.2003
Customer-Product Support Specialist Team Lead
IBM Global Services
01.1995 - 01.2001
Associate of Applied Science - Computer Engineering Technology
Queensborough Community College
Bachelor of Technology - Electrical Engineering Technology
New York Institute of Technology
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