Dragana Kalezic
New York,NY
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
16
16
years of professional experience
Work History
Bartender
Philippe Chow
10.2023 - Current
- Served a diverse clientele in a high-end environment, maintaining a professional demeanor
- Ensured compliance with alcohol regulations, preventing service to minors and intoxicated patrons
- Collaborated with kitchen staff to pair drinks with menu items, enhancing guest experience
- Maintained detailed records of customer preferences, leading to a personalized service approach
Barista/ bartender
Bar Pitti
10.2021 - Current
- Crafted signature cocktails, resulting in a 25% increase in repeat customers
- Trained and supervised new bar staff, enhancing overall service quality
- Managed bar supplies, reducing costs by 10% through efficient ordering
- Conducted weekly inventory checks, ensuring stock accuracy and availability
Bartender
Restaurant Amici
04.2023 - 07.2024
- I was responsible for running the bar while upholding service and quality standards
- Prepare drinks for our guests and servers in a timely manner
- Maintain bar area stocked and clean
Barista/bartender
Lounge bar Baltazar
01.2018 - 03.2020
- Grinding and brewing coffee
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
- Consistently providing well-crafted, beautifully presented and tasty beverages
- Taking client orders and receiving payment
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment
- Following health and safety guidelines
Administrative Assistant
Private Clinic PZU ''Primus Medical''
04.2016 - 12.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported office staff and operational requirements with administrative tasks.
Assistant attorney
Law firm Ganjola- Raznatovic
09.2010 - 02.2017
- Assisted the attorneys in all aspects of the day-to-day legal activities and assists in the administration of the attorney-client relationship
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Assisted with preparation of trial materials and documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Promoter/customer service
Nivel company
07.2009 - 08.2010
- Functioned as brand ambassador with store management and sales associates to provide in-depth sales and training as product expert.
Promoter/ customer service
Telenor company
10.2008 - 04.2009
- I determined and resolved root causes to customer concerns and inquiries, identified appropriate revenue and service enhancement opportunities, and explored customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate
- Utilized social media, email and web to notify people of sales promotions, events and product launches.
- Managed time efficiently to maximize productivity during peak hours while also dedicating sufficient resources toward administrative tasks when required.
Education
High school -
Ivan Uskokovic
06.2009
Bachelor -
University of Montenegro Biotechnical Faculty
06.2013
Skills
- Microsoft Word
- Excel
Personal Information
- Date of Birth: 07/20/90
- Gender: Female
Place Of Birth - Country
Montenegro
Hobbies and Interests
- Yoga
- Fitness
- Traveling
- Reading books
Timeline
Bartender
Philippe Chow
10.2023 - Current
Bartender
Restaurant Amici
04.2023 - 07.2024
Barista/ bartender
Bar Pitti
10.2021 - Current
Barista/bartender
Lounge bar Baltazar
01.2018 - 03.2020
Administrative Assistant
Private Clinic PZU ''Primus Medical''
04.2016 - 12.2017
Assistant attorney
Law firm Ganjola- Raznatovic
09.2010 - 02.2017
Promoter/customer service
Nivel company
07.2009 - 08.2010
Promoter/ customer service
Telenor company
10.2008 - 04.2009
Bachelor -
University of Montenegro Biotechnical Faculty
High school -
Ivan Uskokovic
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