Dragana Amzirkov
Flight Attendant, Cabin Senior
Doha,Qatar
Summary
Results-focused Cabin senior, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
19
19
years of professional experience
9
9
years of post-secondary education
Work History
Senior Cabin Crew Member
Qatar Airways
Doha, Qatar
06.2013 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
Journalist
Novosadska televizija
Novi Sad, Serbia
06.2009 - 05.2013
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Confirmed veracity of 20 articles weekly, communicated with journalists and interviewed subjects to gather details.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Provided on-air commentary for local radio and television stations.
- Wrote, edited and produced stories for Internet and digital channels.
- Drafted news headlines for broadcasting to capture listeners with clear and condensed writing.
- Wrote news stories, developed leads and constructed headlines.
- Followed-up on leads for information regarding news and events.
- Established and maintained relationships with credible sources.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
- Broadcasted and blind read copy for advertisements and breaking news developments.
- Anchored popular broadcast program with good ratings and audience engagement.
Radio Host
Radio AS FM
Novi Sad , Serbia
04.2007 - 05.2013
- Answered booth call line and took song suggestions or comments from listeners.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Informed audience about local and international music events, general PSAs and music titles and artists.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Built broadcast storylines to interest listeners and grow station audience.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Made promotional appearances at public events.
- Interviewed show guests and moderated discussions.
- Presented weather, news and commercials to listeners.
- Answered listener calls regarding song requests, giveaways and commentary.
- Researched topics for comment and discussion.
Education
Bachelor's of Journalism - Journalism
Faculty of Philosophy
University Of Novi Sad 09.2006 - 06.2011
High School Diploma -
Economy High School
Zrenjanin 09.2002 - 06.2006
Skills
Crew coordination
Interpersonal communications
Aviation regulations
Airline Operations
Preflight briefings
Schedule Management
Company policy adherence
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 50%.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Timeline
Senior Cabin Crew Member
Qatar Airways
06.2013 - Current
Journalist
Novosadska televizija
06.2009 - 05.2013
Radio Host
Radio AS FM
04.2007 - 05.2013
Bachelor's of Journalism - Journalism
Faculty of Philosophy
09.2006 - 06.2011
High School Diploma -
Economy High School
09.2002 - 06.2006