Summary
Overview
Work History
Education
Skills
Certification
Personal Qualities
Previous Experience
Languages
Work Availability
Timeline
Receptionist
Dragoljub Đurić

Dragoljub Đurić

Graduate In Economics
Belgrade

Summary

Senior manager, graduate economist, with extensive work experience (more than a decade in banking), specialized in internal audit, cash management, fraud prevention, and client complaint resolution. As an executive director at NLB Komercijalna Banka, played a key role in the integration of two large systems, managing large teams (100+ employees), and optimizing operational processes. Experienced in developing internal procedures, staff optimization, and resolving client complaints. Additionally, I have substantial experience in research projects and international cooperation (in government bodies). An accomplished leader and analyst, focused on increasing efficiency and business compliance.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Freelance Consultant

IOM/Ministry of Labour, Employment
2 2024 - Current
  • Performs financial management and accounting tasks, controls invoices and documentation, and conducts public procurement following PRAG procedures
  • Executes financial obligations promptly, provides financial information and forecasts, and oversees and coordinates financial operations of social protection institutions
  • Assists in the preparation of reports and the implementation of project activities
  • Ensures compliance with financial regulations and standards.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Professional Development

Not Applicable
09.2022 - 01.2024
  • Professional development, preparing for and taking exams certification in the insurance sector
  • Participates in various online courses and workshops to stay updated with industry trends and improve skills.

Executive Director

NLB Komercijalna Banka
12.2018 - 06.2022

· Actively participated in one of the most complex processes, the integration of NLB and Komercijalna banka, in areas that were key-strategic for a successful merger (completed in mid-2022).

· Effectively managed a team of over 100 employees, coordinating operational support for 200+ branches and indirectly managing a team of over 1800 employees.

· Coordinated the work of branches, ensuring strict compliance with prescribed procedures and standards.

· Led the cash management and control team within the banking network, improving operational processes.

· Reported regularly and in detail to the Executive Board and relevant authorities of the Bank on key business activities and strategies.

· Actively optimized personnel capacities, participating in the strategic processes of opening, closing and moving branches.

· Created and implemented internal procedures, significantly improving efficiency and operational compliance.

· Centrally managed the resolution of client complaints, ensuring the protection of their rights and interests in accordance with the highest regulations and standards.

Head of Cash Management Division

Komercijalna Banka A.d. Beograd
03.2018 - 12.2018
  • Organized the work of the sector (50+ employees), managed the optimization of cash flows and control of cashier operations
  • Supervised cash transport contracting with partners, organized employee training and rewards
  • Managed control of cashier and treasury operations
  • Analyzed sector work and proposed improvements in business processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Deputy Head of Network Coordination Division

Komercijalna Banka A.d. Beograd
04.2017 - 02.2018

· Replaced the Director of the Sector in his absence, managed a team of 100+ employees, ensured compliance with the Bank's procedures and statutes, and resolved complaints from users of financial services, improved cooperation with clients and determined the standard of branch equipment and branding.

· Coordinated support in working with cash and other operational tasks, optimized the business network, supervised internal control for greater efficiency, organized preventive checks on the application of procedures, especially for working with cash and preventing money laundering, and directed the work of department directors and employees.

· Monitoring the fulfillment of the business plan, analysis of positions and delegated tasks to increase the efficiency and profitability of branches, participated in the opening, closing and relocation of organizational parts of the Bank, proposed business improvements, delegated tasks and supervised the implementation of internal regulations.

· Cooperation with managers of other organizational parts and state bodies (MUP, courts, tax administration, public enforcers), maintained confidentiality of data and proposed training and rewarding employees.

Security Specialist

Komercijalna Banka A.d. Beograd
11.2016 - 03.2017
  • Organized comprehensive security measures, analyzed suspicious activities, led internal investigations
  • Trained employees on security procedures, regularly reported investigation results to the supervisor
  • Developed and implemented security and fraud prevention policies
  • Cooperated with internal and external auditors.

Manager for Fraud Prevention and Detection

Komercijalna Banka A.d. Beograd
01.2016 - 11.2016

· Conducted fraud prevention and detection activities, including internal and external research, developed the Policy zero tolerance for fraud, and developed procedures, standards and tests for fraud prevention and detection.

· Analyzed banking data and business processes to identify suspicious activities and risk models, developed

detailed reports on identified and prevented cases of fraud, received and analyzed reports from employees and clients.

· Organized trainings to raise employees' awareness of the importance of fraud prevention and detection, conducted trainings on security procedures and fraud prevention.

· Effectively cooperated with other organizational parts and state bodies in research, reported regularly

immediate manager about the work performed and executed orders related to work within his jurisdiction

Head of Internal Audit Division

Komercijalna Banka A.d. Beograd
03.2015 - 12.2015

· Managed and coordinated all internal audit activities, managed a team of 20+ internal auditors in three departments (business processes, business network and IT audit).

· Developed work methodology, operational annual audit plans and other relevant acts, conducted special audits with a focus on fraud prevention.

· Regularly reported the results of audits to the Executive Board, the Audit Committee and the Board of Directors, monitored the implementation of recommendations and managed special projects.

· Conducted regular and extraordinary audits at the request of the NBS or the Board of Directors, with a focus on fraud prevention and conducting investigations.

· Provided training and evaluation of the work performance of managers and employees, carried out the orders of the Audit Committee and the Bank's Board of Directors, performing other tasks within the competence of the Sector.

Internal Auditor

Komercijalna Banka A.d. Beograd
06.2009 - 03.2015
  • Conducted comprehensive audits of business processes in over 200 branches and 24 regional offices
  • Participated in creating and implementing audit plans, including the preparation of annual audit plans
  • Developed and conducted operational audit programs as a team leader
  • Identified key risks and deviations within business processes/branches/regional offices.
  • Produced audit reports.
  • Documented recommendations to improve internal controls.

Education

Faculty of Economics

Bachelor of Science - Trade (Domestic And International)

Faculty of Economics
Belgrade

Skills

Mergers And Acquisitions

Certification

Certified Insurance Agent (National Bank of Serbia)

Personal Qualities

  • Strong Leadership
  • Excellent Communication Skills
  • Strong Analytical Skills
  • Proactiveness
  • Team Spirit
  • Adaptability
  • Results-Oriented
  • Critical Thinking
  • Strategic Thinking
  • Emotional Intelligence

Previous Experience

  • Specialist Associate, E-Banking Department, Komercijalna Banka AD Belgrade
  • Researcher, Institute for Economic and Social Research (Macroeconomics and Social Policy Department)
  • Researcher on the EAR (European Agency for Reconstruction)/National Employment Service project "Analysis of the Position of Highly Educated Youth in the Labor Market"
  • Specialist Associate in the Ministry of Education and Sports, International Cooperation Sector (Evaluation Department)

Languages

Serbian
Native language
English
Upper intermediate
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Certified Insurance Agent (National Bank of Serbia)
05-2024

Professional Development

Not Applicable
09.2022 - 01.2024

Executive Director

NLB Komercijalna Banka
12.2018 - 06.2022

Head of Cash Management Division

Komercijalna Banka A.d. Beograd
03.2018 - 12.2018

Deputy Head of Network Coordination Division

Komercijalna Banka A.d. Beograd
04.2017 - 02.2018

Security Specialist

Komercijalna Banka A.d. Beograd
11.2016 - 03.2017

Manager for Fraud Prevention and Detection

Komercijalna Banka A.d. Beograd
01.2016 - 11.2016

Head of Internal Audit Division

Komercijalna Banka A.d. Beograd
03.2015 - 12.2015

Internal Auditor

Komercijalna Banka A.d. Beograd
06.2009 - 03.2015

Freelance Consultant

IOM/Ministry of Labour, Employment
2 2024 - Current

Faculty of Economics

Bachelor of Science - Trade (Domestic And International)

Faculty of Economics
Dragoljub ĐurićGraduate In Economics