Senior manager, graduate economist, with extensive work experience (more than a decade in banking), specialized in internal audit, cash management, fraud prevention, and client complaint resolution. As an executive director at NLB Komercijalna Banka, played a key role in the integration of two large systems, managing large teams (100+ employees), and optimizing operational processes. Experienced in developing internal procedures, staff optimization, and resolving client complaints. Additionally, I have substantial experience in research projects and international cooperation (in government bodies). An accomplished leader and analyst, focused on increasing efficiency and business compliance.
· Actively participated in one of the most complex processes, the integration of NLB and Komercijalna banka, in areas that were key-strategic for a successful merger (completed in mid-2022).
· Effectively managed a team of over 100 employees, coordinating operational support for 200+ branches and indirectly managing a team of over 1800 employees.
· Coordinated the work of branches, ensuring strict compliance with prescribed procedures and standards.
· Led the cash management and control team within the banking network, improving operational processes.
· Reported regularly and in detail to the Executive Board and relevant authorities of the Bank on key business activities and strategies.
· Actively optimized personnel capacities, participating in the strategic processes of opening, closing and moving branches.
· Created and implemented internal procedures, significantly improving efficiency and operational compliance.
· Centrally managed the resolution of client complaints, ensuring the protection of their rights and interests in accordance with the highest regulations and standards.
· Replaced the Director of the Sector in his absence, managed a team of 100+ employees, ensured compliance with the Bank's procedures and statutes, and resolved complaints from users of financial services, improved cooperation with clients and determined the standard of branch equipment and branding.
· Coordinated support in working with cash and other operational tasks, optimized the business network, supervised internal control for greater efficiency, organized preventive checks on the application of procedures, especially for working with cash and preventing money laundering, and directed the work of department directors and employees.
· Monitoring the fulfillment of the business plan, analysis of positions and delegated tasks to increase the efficiency and profitability of branches, participated in the opening, closing and relocation of organizational parts of the Bank, proposed business improvements, delegated tasks and supervised the implementation of internal regulations.
· Cooperation with managers of other organizational parts and state bodies (MUP, courts, tax administration, public enforcers), maintained confidentiality of data and proposed training and rewarding employees.
· Conducted fraud prevention and detection activities, including internal and external research, developed the Policy zero tolerance for fraud, and developed procedures, standards and tests for fraud prevention and detection.
· Analyzed banking data and business processes to identify suspicious activities and risk models, developed
detailed reports on identified and prevented cases of fraud, received and analyzed reports from employees and clients.
· Organized trainings to raise employees' awareness of the importance of fraud prevention and detection, conducted trainings on security procedures and fraud prevention.
· Effectively cooperated with other organizational parts and state bodies in research, reported regularly
immediate manager about the work performed and executed orders related to work within his jurisdiction
· Managed and coordinated all internal audit activities, managed a team of 20+ internal auditors in three departments (business processes, business network and IT audit).
· Developed work methodology, operational annual audit plans and other relevant acts, conducted special audits with a focus on fraud prevention.
· Regularly reported the results of audits to the Executive Board, the Audit Committee and the Board of Directors, monitored the implementation of recommendations and managed special projects.
· Conducted regular and extraordinary audits at the request of the NBS or the Board of Directors, with a focus on fraud prevention and conducting investigations.
· Provided training and evaluation of the work performance of managers and employees, carried out the orders of the Audit Committee and the Bank's Board of Directors, performing other tasks within the competence of the Sector.
Mergers And Acquisitions