Dragos-Costin Dumitru
Prahova,Ploiesti
Summary
Dynamic and results-driven sales professional with extensive experience in direct sales, client retention strategies, and market research. Demonstrates proficiency in persuasive sales techniques, effective time management, and lead qualification. Adept at up-selling and cross-selling, with a strong understanding of target markets and competition analysis. Highly organised with exceptional negotiation skills and a proven track record of achieving sales targets. Committed to delivering outstanding customer service and product demonstrations while utilising POS systems to enhance the customer experience.
Overview
23
23
years of professional experience
Work History
Sales Specialist
Heinemann Gmbh
11.2024 - 02.2025
- Facilitated weekly sales meetings to discuss targets, strategies, and performance improvements.
- Implemented sales strategies that effectively addressed customer needs and challenges.
- Delivered comprehensive product demonstrations to prospective clients, highlighting unique selling points.
- Fostered a culture of continuous learning within the sales team, encouraging professional development.
- Monitored competitor activities, adapting sales tactics to maintain competitive edge.
- Increased sales revenue by developing and implementing strategic sales plans.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Provided first-rate service to all customers and potential customers.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
Sales Manager
Kipa Sportswear SRL
11.2023 - 08.2024
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
Luxury Watches and Diamonds Specialised Seller
Compagnie Française dès Croisières
05.2023 - 09.2023
- Tracked sales performance and targets, implementing strategies to meet and exceed sales goals.
- Conducted detailed presentations of high-value items, highlighting features and craftsmanship to potential buyers.
- Provided clients with detailed information on the care and maintenance of luxury watches and jewellery, enhancing product longevity and customer value.
- Cultivated relationships with high-net-worth clients, offering exclusive previews of new collections to maintain loyalty.
- Developed in-depth product knowledge to provide expert advice on the craftsmanship of luxury watches and diamond jewellery.
- Implemented visual merchandising strategies for luxury items, maximising aesthetic appeal and stimulating sales.
- Organised private viewing events for elite clientele, showcasing exclusive collections and fostering brand allegiance.
- Monitored market trends to adjust sales strategies and remain competitive within the luxury retail sector.
- Demonstrated exceptional attention to detail in the presentation and care of luxury items, maintaining their pristine condition.
- Oversaw the security of high-value items, implementing measures to prevent theft and ensure the safety of the merchandise.
- Provided after-sales services, including adjustments, repairs, and appraisals, to uphold customer satisfaction and trust.
- Trained new staff on product knowledge, sales techniques, and customer service standards specific to the luxury market.
- Recorded sales transactions accurately, adhering to financial policies and procedures to ensure accountability.
- Managed inventory of high-value items, conducting regular audits to minimise loss and maintain stock levels.
- Conducted personalised consultations to identify customer preferences for luxury watches and diamond jewellery, enhancing customer satisfaction.
- Organised and displayed jewellery and watches attractively, increasing sales through visual appeal.
Luxury Watches and Diamond Jewellery Specialised Seller
MSC Cruise Management
03.2022 - 06.2022
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Facilitated workshops and seminars on specialist subjects, establishing thought leadership and promoting best practices.
- Provided clients with detailed information on the care and maintenance of luxury watches and jewellery, enhancing product longevity and customer value.
- Achieved consistently high sales targets through effective client engagement and mastery of product benefits and features.
- Cultivated relationships with high-net-worth clients, offering exclusive previews of new collections to maintain loyalty.
- Developed in-depth product knowledge to provide expert advice on the craftsmanship of luxury watches and diamond jewellery.
- Implemented visual merchandising strategies for luxury items, maximising aesthetic appeal and stimulating sales.
- Organised private viewing events for elite clientele, showcasing exclusive collections and fostering brand allegiance.
- Demonstrated exceptional attention to detail in the presentation and care of luxury items, maintaining their pristine condition.
- Negotiated with suppliers to secure favourable terms and ensure a diverse range of premium products was available.
- Provided after-sales services, including adjustments, repairs, and appraisals, to uphold customer satisfaction and trust.
- Managed inventory of high-value items, conducting regular audits to minimise loss and maintain stock levels.
- Conducted personalised consultations to identify customer preferences for luxury watches and diamond jewellery, enhancing customer satisfaction.
- Assisted customers in selecting high-quality jewellery and watches, enhancing their shopping experience.
- Organised and displayed jewellery and watches attractively, increasing sales through visual appeal.
- Provided expert advice on care and maintenance of jewellery and watches, fostering customer trust.
- Provided customers with detailed fine jewellery and watch product information to assist with informed purchases and maximise sales.
- Performed store opening and closing procedures including preparation of daily cash and securing shopfront at close of business.
- Maintained an up-to-date knowledge of hallmarking standards and legislation, ensuring compliance.
- Conducted valuations on vintage or second-hand jewellery by assessing hallmarks, checking weight and inspecting prongs.
Luxury Watches and Diamond Jewellery Specialised Seller
MSC Cruise Management
05.2021 - 10.2021
- Maintained a secure environment for high-value items, following stringent security protocols to prevent loss.
- Demonstrated in-depth knowledge of various jewellery and watch brands to assist customer decision-making.
- Negotiated sales and processed transactions with accuracy, adhering to company policies on payment and returns.
- Conducted detailed presentations of high-value items, highlighting features and craftsmanship to potential buyers.
- Utilised product knowledge to upsell and cross-sell, boosting overall sales figures.
- Assisted customers in selecting high-quality jewellery and watches, enhancing their shopping experience.
- Provided expert advice on care and maintenance of jewellery and watches, fostering customer trust.
- Carried out the stock control and counting or inventory, ordering more supplies with specialist suppliers when required.
- Conducted detailed product presentations, highlighting features and benefits of luxury items.
- Provided customers with detailed fine jewellery and watch product information to assist with informed purchases and maximise sales.
- Delivered exceptional after-sales service, including adjustments, repairs, and maintenance advice for purchased items.
- Managed inventory of high-value items, conducting regular audits to minimise loss and maintain stock levels.
- Provided after-sales services, including adjustments, repairs, and appraisals, to uphold customer satisfaction and trust.
- Provided clients with detailed information on the care and maintenance of luxury watches and jewellery, enhancing product longevity and customer value.
- Achieved consistently high sales targets through effective client engagement and mastery of product benefits and features.
- Recorded sales transactions accurately, adhering to financial policies and procedures to ensure accountability.
- Conducted personalised consultations to identify customer preferences for luxury watches and diamond jewellery, enhancing customer satisfaction.
- Implemented visual merchandising strategies for luxury items, maximising aesthetic appeal and stimulating sales.
- Developed in-depth product knowledge to provide expert advice on the craftsmanship of luxury watches and diamond jewellery.
- Collaborated with marketing to develop promotional materials that accurately represented the brand's high-quality products.
- Demonstrated exceptional attention to detail in the presentation and care of luxury items, maintaining their pristine condition.
- Cultivated relationships with high-net-worth clients, offering exclusive previews of new collections to maintain loyalty.
- Trained new staff on product knowledge, sales techniques, and customer service standards specific to the luxury market.
- Oversaw the security of high-value items, implementing measures to prevent theft and ensure the safety of the merchandise.
- Established and maintained a clientele database for personalised marketing and loyalty rewards.
- Conducted regular audits of stock to verify accuracy and prevent discrepancies.
- Offered customers extensive knowledge of stone, metal and gem types to make product decisions.
- Managed inventory, including stock checks and reordering, to maintain optimal levels of merchandise.
- Organised private viewing events for elite clientele, showcasing exclusive collections and fostering brand allegiance.
- Monitored market trends to adjust sales strategies and remain competitive within the luxury retail sector.
Swiss Watches Specialist
Starboard Cruise Services
04.2019 - 11.2020
- Managed budgets exceeding £1 million, optimising resource allocation and financial planning.
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Led cross-functional teams in high-stakes environments, fostering collaboration and driving successful outcomes.
- Delivered bespoke training programmes to staff, significantly improving team competency and performance metrics.
- Authored comprehensive reports and policy documents, influencing key stakeholder opinions and actions.
- Optimised inventory management systems, reducing waste and improving supply chain efficiency.
- Facilitated workshops and seminars on specialist subjects, establishing thought leadership and promoting best practices.
- Presented findings and strategies to stakeholders, ensuring alignment with organisational goals and objectives.
Luxury Sales Associate
Mineral Beauty
08.2018 - 10.2018
- Achieved and exceeded monthly sales targets through effective client engagement and product expertise.
- Addressed and resolved customer complaints with professionalism, turning potentially negative experiences into positive outcomes.
- Demonstrated in-depth knowledge of luxury products, enabling tailored recommendations that met individual client needs.
- Monitored inventory levels, conducted stock takes, and reordered products to ensure availability of key items.
- Organised and hosted exclusive in-store events for VIP clients to showcase new collections and strengthen brand loyalty.
- Cultivated relationships with high-net-worth clients, delivering personalised service to enhance customer loyalty.
Luxury Sales Consultant
ESPIT Group
03.2018 - 08.2018
- Organised exclusive shopping experiences for VIP customers, enhancing brand loyalty and satisfaction.
- Cultivated relationships with high-net-worth clients, delivering personalised service to meet their luxury needs.
- Managed after-sales services, including alterations, deliveries, and personalised follow-ups, to guarantee client satisfaction.
- Conducted product presentations and demonstrations to showcase the latest luxury collections.
- Achieved and exceeded monthly sales targets through effective client engagement and product knowledge.
- Maintained rigorous knowledge of anti-money laundering AML practices in high-value transactions.
- Tracked inventory levels of high-value items, ensuring availability for key clients and occasions.
- Implemented feedback mechanisms to gather insights on customer service improvements, driving quality enhancements.
- Monitored market trends to advise management on potential stock adjustments and new opportunities.
- Specialised in selling niche market products, tailoring advice and recommendations to meet individual customer needs.
- Actively listened to identify, cater and exceed customer needs and expectations.
- Analysed sales data to identify trends, adjust sales strategies, and target key growth areas.
Regional Sales Manager
SC KIPA Sportswear
03.2014 - 03.2018
- Coordinated with marketing department to develop promotional activities tailored to regional preferences.
- Oversaw sales performance, setting objectives and reviewing progress to drive revenue.
- Proactively visited loyal customers to maintain long-lasting relationships and increase sales.
- Negotiated contracts with clients, securing profitable deals and enhancing customer satisfaction.
- Conducted regular competitor analysis to stay ahead of industry developments.
- Provided after-sales support, resolving any issues promptly to maintain client satisfaction.
- Established efficient reporting systems, enabling quick decision-making and agile responses to market changes.
Production Line Coordinator
SC Treximco SRL
08.2003 - 02.2014
- Liaised with supply chain managers to guarantee timely delivery of materials and components.
- Negotiated with vendors to secure cost-effective procurement of high-quality materials.
- Implemented quality control measures, significantly reducing the incidence of defective products.
- Managed inventory levels, ordering supplies before stock shortages impacted production.
- Assessed employee performance, providing feedback and recommendations for professional development.
- Adjusted production schedules in response to equipment failures or delays, mitigating potential disruptions.
- Supervised a team of production workers, providing training and support to enhance efficiency.
- Coordinated daily production line activities to meet rigorous manufacturing schedules and targets.
- Developed and maintained documentation for production procedures, ensuring consistency in operations.
- Prepared comprehensive reports on production performance, highlighting successes and areas for improvement.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.
- Maintained top-notch quality control standards and eliminated downtime to maximise revenue.
- Coordinated workforce activities and monitored operations to identify and mitigate potential inefficiencies.
Physical Education Teacher
Eufrosina Andreescu Secondary School
09.2001 - 06.2003
- Helped students reach full potential in PE activities by celebrating successes and providing ongoing encouragement.
- Used passion and dedication for physical education to motivate students to participate in activities.
- Coordinated all activities for sports days, including event set up, training students and assigning activities.
Education
Certificate of Higher Education - Customs Agent
Colegiul Economic Virgil Madgearu
Ploiesti, Romania06.2003
Higher National Diploma - History and Social Sciences
Colegiul National I.L Caragiale
Ploiesti, Romania09.2000
Bachelor of Business Administration - Marketing and External Affaire
Spiru Haret University
Bucharest, Romania06.2008
Skills
- Effective Sales Techniques
- Flexibility in approach
- Results-driven
- Client retention strategies
- Sales cycle knowledge
- Effective time management
- Up-selling and cross-selling
- Persuasion and negotiation
- Direct sales experience
- Market research
- Sales techniques
- Lead qualification
- Self-Motivation and drive
- Sales techniques proficiency
- Target market understanding
- Up-selling techniques
- Customer Service
- Product demonstration
- Point of Sale (POS) systems
- Competition analysis
- Negotiator
- Highly organized
Languages
Romanian
First language
Italian
Intermediate
B1
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Elementary
A2
Timeline
Sales Specialist
Heinemann Gmbh
11.2024 - 02.2025
Sales Manager
Kipa Sportswear SRL
11.2023 - 08.2024
Luxury Watches and Diamonds Specialised Seller
Compagnie Française dès Croisières
05.2023 - 09.2023
Luxury Watches and Diamond Jewellery Specialised Seller
MSC Cruise Management
03.2022 - 06.2022
Luxury Watches and Diamond Jewellery Specialised Seller
MSC Cruise Management
05.2021 - 10.2021
Swiss Watches Specialist
Starboard Cruise Services
04.2019 - 11.2020
Luxury Sales Associate
Mineral Beauty
08.2018 - 10.2018
Luxury Sales Consultant
ESPIT Group
03.2018 - 08.2018
Regional Sales Manager
SC KIPA Sportswear
03.2014 - 03.2018
Production Line Coordinator
SC Treximco SRL
08.2003 - 02.2014
Physical Education Teacher
Eufrosina Andreescu Secondary School
09.2001 - 06.2003
Certificate of Higher Education - Customs Agent
Colegiul Economic Virgil Madgearu
Higher National Diploma - History and Social Sciences
Colegiul National I.L Caragiale
Bachelor of Business Administration - Marketing and External Affaire
Spiru Haret University
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