Drailyn Hampton
Carrollton,TX
Summary
Results-driven professional specializing in logistics and quality assurance. Proven track record in developing protocols that streamline workflows and improve service delivery, combined with strong organizational skills that enhance team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
QA/QC Supervisor
Winners Circle Group Of Texas
Dallas, Texas
01.2023 - 04.2026
- Supervised quality assurance and quality control operations involving the review and auditing of client files and documentation related to foster care services.
- Conducted detailed audits of client records, case files, and compliance reports to ensure accuracy, completeness, and adherence to organizational and state guidelines.
- Reviewed documentation for inconsistencies, missing information, and regulatory compliance while maintaining confidentiality and professionalism.
- Collaborated with case managers, coordinators, and leadership teams to resolve file discrepancies and improve reporting processes.
- Generated quality assurance reports, audit findings, and corrective action recommendations to improve service delivery and operational efficiency.
- Trained staff on documentation standards, compliance procedures, and quality control expectations.
- Maintained accurate databases and tracking systems for client records, audits, and compliance monitoring activities.
- Provided exceptional customer service when communicating with families, stakeholders, community partners, and internal teams regarding client-related concerns and documentation requests.
- Demonstrated trauma-informed communication skills while working with sensitive foster care cases involving children and families experiencing crisis or hardship.
- Assisted in implementing process improvements that strengthened workflow efficiency, accountability, and client service outcomes.
- Addressed client and stakeholder concerns professionally and compassionately, ensuring timely follow-up and resolution.
Client Service Coordinator
Meals On Wheels
Dallas, Texas
01.2020 - 10.2022
- Communicated with clients and families to address service inquiries and concerns.
- Cultivated strong relationships with clients through consistent contact and follow-up communication.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Managed client intake forms and maintained accurate records in the database.
- Demonstrated patience, emotional intelligence, and de-escalation skills when assisting clients experiencing emotional, physical, or financial stress.
- Assisted in training new staff on procedures and best practices for client care.
- Utilized trauma-informed care principles when interacting with seniors, vulnerable populations, and families experiencing crisis or hardship
- Supported outreach efforts to increase community awareness of meal programs.
- Collaborated with volunteers to optimize meal preparation and distribution processes.
Warehouse Associate
Amazon
01.2019 - 01.2020
- Picked, packed, and prepared orders for shipment, ensuring accuracy and timeliness.
- Received, unloaded, and stored incoming shipments, ensuring compliance with warehouse protocols to maintain organization.
- Conducted inventory counts and updated stock records in computerized systems to ensure accurate inventory levels.
Education
University of Texas at Arlington - Radiation Therapy
University of Texas At Arlington
Arlington, TX10-2027
Skills
- Quality control
- QC inspections
- Regulatory compliance
- Data analysis
- Data analytics
- Documentation control
- Process improvement
- Attention to Detail
- Database Management
- Team coordination
- Scheduling
- Microsoft Office
- Data interpretation
- Problem Solving
- Action planning
- Customer service
- Communication Skills
- Action planning
Timeline
QA/QC Supervisor
Winners Circle Group Of Texas
01.2023 - 04.2026
Client Service Coordinator
Meals On Wheels
01.2020 - 10.2022
Warehouse Associate
Amazon
01.2019 - 01.2020
University of Texas at Arlington - Radiation Therapy
University of Texas At Arlington