Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Drakayla Byrd

Houston,TX

Summary

Seeking CCR role with 3 years of insurance industry experience. Skilled in customer service, policy management, and problem resolution. Proven ability to enhance customer experience and streamline service processes.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AAA Auto Club Group
12.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted periodic audits of policy documents to ensure accuracy of information maintained.
  • Assisted in the development of new products, services, and procedures to meet customer needs.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Negotiated terms of agreements with customers regarding coverage options and premiums.

Allstate Insurance Agent

Local Allstate Insurance agency
09.2021 - 12.2023
  • Manage customer inquiries and claims, ensuring timely and accurate service for new and existing insurance policies
  • Evaluate and address client insurance needs, preparing and presenting tailored policy options to secure new coverage
  • Conduct policy reviews with clients to update coverage, adjust liability limits, and secure policy renewals
  • Provide comprehensive product and service information, process financial transactions, and deliver documentation as requested
  • Troubleshoot and resolve customer concerns, maintaining detailed records of interactions to uphold service quality.

Customer Service Advocate II

Farmers Insurance Group
10.2020 - 09.2022
  • Provide comprehensive support and information to customers, facilitating a positive experience by effectively addressing inquiries related to agency protocols, policies, and account services
  • Analyze and resolve a variety of policy and billing questions, ensuring clarity and customer understanding in all interactions
  • Manage administrative tasks including the setup of mortgagee details and the uploading of policy documents to maintain accurate and up-to-date customer records.

Education

High school diploma -

Westfield High School
Houston, TX
05.2018

Skills

  • Technical Support
  • Data Entry
  • Microsoft Office
  • Remote Access Software
  • Live Chat
  • Software Troubleshooting
  • Personal Assistant Experience
  • Help Desk
  • Windows
  • Cashiering
  • Customer Support
  • Network Support
  • Customer Service
  • Desktop Support
  • Sales
  • Computer Networking
  • Clerical Experience
  • IOS
  • Inbound and Outbound Calling
  • Call Management
  • Account updating
  • Customer Education

Certification

Personal Lines License, Houston, TX, 10/2025

Timeline

Customer Service Representative

AAA Auto Club Group
12.2023 - Current

Allstate Insurance Agent

Local Allstate Insurance agency
09.2021 - 12.2023

Customer Service Advocate II

Farmers Insurance Group
10.2020 - 09.2022

High school diploma -

Westfield High School

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Drakayla Byrd