Years of sales and customer service experience
Drake Binns
Rowlett,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
Work History
Assistant Manager
Cici's Pizza
10.2023 - Current
- Helped Co-Manage a team of 15.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Roofing Contractor
Artisan Roofing And Solar
11.2022 - 10.2023
- Improved roof installation quality by implementing thorough inspection processes and strict adherence to safety protocols.
- Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.
- Enhanced customer satisfaction through timely project completion and consistent communication with clients.
Private Party and Floor Server
Fleming's Prime Steak House
04.2021 - 05.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Event/Catering/Floor Server
Gringos Tex Mex
05.2020 - 04.2021
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
The Woodlands High School
The Woodlands, TXSkills
- Cost Reduction
- Recruiting and Interviewing
- Operations Management
- Product and Service Knowledge
- Task Delegation
- Team Motivation
- Sales Growth
- Staff Supervision
- Customer Relationship Management (CRM)
- Sales Strategies
- Money Handling
- Staff training and development
Timeline
Assistant Manager
Cici's Pizza
10.2023 - Current
Roofing Contractor
Artisan Roofing And Solar
11.2022 - 10.2023
Private Party and Floor Server
Fleming's Prime Steak House
04.2021 - 05.2022
Event/Catering/Floor Server
Gringos Tex Mex
05.2020 - 04.2021
High School Diploma -
The Woodlands High School