Terrance Blayne
Manvel,TX
Summary
Results-driven professional with extensive experience at State Farm and Gopher 25 Logistics, recognized for exceptional critical thinking and customer service expertise. Led initiatives that boosted customer satisfaction, contributing to significant business growth while showcasing strong negotiation and organizational skills. Successfully managed recruitment processes, achieving over 30% increase in enrollment numbers. Dedicated to transforming challenges into opportunities that yield measurable results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm
Houston, TX
08.2024 - 01.2025
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Prepared presentations outlining product features, benefits, pricing plans.
- Identified cross-selling opportunities among existing customers.
Small Business Owner
Gopher 25 Logistics
Manvel, TX
08.2015 - 04.2024
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers and customers.
- Created budgets and monitored expenses to stay within budget limits.
Assistant Director of Recruiting
University Of Phoenix, PR Campus
Houston, TX
06.2006 - 06.2015
- Managed the full-cycle recruitment process from sourcing and screening to interviewing and onboarding of new hires.
- Provided support during onboarding activities including orientation programs.
- Conducted interviews with potential students to assess academic qualifications.
- Managed a team of admission representatives responsible for recruiting efforts across multiple states.
- Analyzed data related to admissions trends, demographics and enrollment numbers for strategic planning purposes.
- Created reports summarizing application statistics such as acceptance rates, yield rates and enrollment numbers.
Education
MBA - Business Administration
University of Phoenix
Houston, TX02-2010
Bachelor of Science - Education
University of Minnesota
Minneapolis, MN06-1998
Skills
- Critical thinking
- Negotiation
- Problem solving
- Decision making
- Organization
- Planning
- Customer service
- Interpersonal
Certification
- Licensed General Lines Agent - Property & Casualty, Life, Accident, Health & HMO
Timeline
Agent Team Member
State Farm
08.2024 - 01.2025
Small Business Owner
Gopher 25 Logistics
08.2015 - 04.2024
Assistant Director of Recruiting
University Of Phoenix, PR Campus
06.2006 - 06.2015
MBA - Business Administration
University of Phoenix
Bachelor of Science - Education
University of Minnesota
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