Drake Copp-Hughes
Geneva
Summary
Dynamic professional with a proven track record at Finger Lakes Health, excelling in multitasking and attention to detail. Enhanced patient satisfaction through effective communication and accurate data management. Skilled in cash handling and confidentiality, consistently delivering exceptional customer service and fostering positive relationships.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
7
7
years of professional experience
Work History
Tech Clerk
Finger Lakes Health
09.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved patient satisfactions by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained filing system and organized patient documents for easy retrieval of information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Meter Reader
Heath Consultants
03.2022 - 05.2023
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Increased consumer satisfaction by addressing inquiries about meter readings and providing clear explanations.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
Sales Associate
Walmart
05.2018 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Kwik Fill
08.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Business Administration
Finger Lakes Community College
Canandaigua, NY05-2025
High School Diploma -
Geneva High School
Geneva, NY06-2019
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Document management
- Administrative tasks
- Confidentiality
- Multitasking Abilities
- Attention to detail
- Time management
- Customer communication
- Problem-solving
Timeline
Tech Clerk
Finger Lakes Health
09.2023 - Current
Meter Reader
Heath Consultants
03.2022 - 05.2023
Cashier
Kwik Fill
08.2021 - 12.2021
Sales Associate
Walmart
05.2018 - 02.2022
Associate of Science - Business Administration
Finger Lakes Community College
High School Diploma -
Geneva High School
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