Drake Darby
Arley,AL
Summary
Driven Assistant Branch Manager with a proven track record at Johnstone Supply, enhancing customer satisfaction and staff proficiency. Excelled in relationship building and multitasking in high-pressure environments. Skilled in warranty processing and efficient in commercial ductwork, demonstrating significant improvements in operational efficiency and customer retention.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Johnstone Supply
01.2016 - 08.2021
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Sheet Metal Mechanic
Solutions Mechanical
06.2013 - 07.2015
- Preassembled components of commercial ductwork to increase job site efficiency.
- Measured installation locations with care to cut materials accurately and minimize waste.
- Put in new commercial ceiling diffusers, wall-mounted diffusers and other system devices.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
Education
Business Management
The University of Alabama
Tuscaloosa, AL05.2026
HVAC Course - Vir
Virginia College - Birmingham
Birmingham, AL01.2016
High School Diploma -
Curry High School
Jasper, AL05.1998
Skills
- Relationship building and management
- Customer Retention
- Familiar with warranty processing through different manufacturers
- Ability to multi task in busy work environments
Timeline
Assistant Branch Manager
Johnstone Supply
01.2016 - 08.2021
Sheet Metal Mechanic
Solutions Mechanical
06.2013 - 07.2015
Business Management
The University of Alabama
HVAC Course - Vir
Virginia College - Birmingham
High School Diploma -
Curry High School
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