Drake Dettmann
Client Success Manager
Charlotte,NC
Summary
Client Logistics Manager at Newmedia Denver with extensive experience in project management and relationship development. Led initiatives that improved service quality and compliance, consistently surpassing performance goals. Proficient in CRM systems and digital marketing strategies, resulting in enhanced client engagement and project success.
Overview
17
17
years of professional experience
Work History
Client Logistics Manager
Newmedia Denver
Denver
05.2022 - Current
- Oversaw vendor relationships to ensure service quality and compliance standards.
- Led team meetings to communicate goals and foster collaboration.
- Collaborated with Sales Team to define project scope and deliverables for NEWMEDIA.
- Ensured seamless project handoffs by clarifying scope, goals, timelines, and role expectations.
- Monitored projects to maintain alignment with agreed-upon scope and manage changes effectively.
- Facilitated offboarding processes for projects upon successful fulfillment of agreements.
Sales Manager
Newmedia Denver
Denver
05.2018 - 05.2022
- Trained and mentored sales team to enhance product knowledge and selling techniques.
- Manage the day-to-day activities and productivity of the sales team to ensure that all sales quotas and management objectives are met.
- Create a roadmap/workflow based on goals and ROI. Continually evaluate systems in order to yield maximum results.
- Be strategic and analytical when forecasting weekly, monthly, and quarterly goals.
- Provide effective and consistent use of CRM for up-to-date and comprehensive sales notes, activity tracking, identification of next steps and actions, sales opportunity tracking, and managing all other aspects of sales activities.
- Report sales activity, sales forecast, pipeline development, and sales productivity to management.
- Oversee and manage internal communications both within Sales, Project Management, Support, and across the organization.
Sales Account Coordinator Sales Account Coordinato
Newmedia Denver
Denver
11.2016 - 05.2018
- Managed client accounts using CRM software to ensure accurate information.
- Prepared sales proposals and presentations tailored to client needs and preferences.
- Scheduled meetings and follow-ups to maintain consistent client engagement.
- Collaborated with cross-functional teams to support sales strategies and initiatives.
Account Strategist - Contractor
DIGITAL BRINQ
Denver
01.2015 - 2016
- Oversaw daily strategic direction for multiple client accounts, ensuring alignment with overall objectives.
- Coordinated efforts among Operations, Creative, and Sales departments to enhance collaboration.
- Led discovery sessions for major accounts to analyze client objectives, competitors, and required outcomes.
- Created campaign timelines, briefs, and summary reports to update staff on project developments.
- Facilitated innovative brainstorming sessions to generate executable campaign ideas during client engagements.
- Verified campaign execution aligned with strategic requirements by analyzing performance metrics.
- Acted as primary client advocate, fostering strong relationships and communication between teams.
- Managed coordination of various agency resources to streamline project workflows.
Account Executive
ADVICENT SOLUTIONS
Milwaukee
01.2015 - 12.2015
- Managed Philadelphia, New York, Miami, and San Diego markets, prospecting nearly 2,500 firms in six months.
- Ranked consistently in top three for prospecting, meetings booked, and quarterly sales generated.
- Contributed 14% of quarterly sales for a team of 14 representatives.
- Secured enterprise sale exceeding $500,000 annually.
- Positioned Advicent Solutions tools as industry leader to achieve new business production goals.
Board Chair
AMERICA SCORES MILWAUKEE
Milwaukee
01.2009 - 12.2015
- Company Overview: [national non-profit youth organization]
- Educate youth in literacy and healthy living in at-risk Milwaukee Public Schools through poetry and soccer
- Annual adult charity soccer tournament fundraising over $40,000/yr.
- [national non-profit youth organization]
Account Manager
DERSE
Milwaukee
01.2014 - 12.2014
- Delivered services and solutions for clients' event and tradeshow programs.
- Led marketing efforts for 10 clients, from small national brands to global leaders.
- Managed client portfolios exceeding $1 million in annual sales, achieving project objectives on time and within budget.
- Oversaw client correspondence and relationships, providing real-time crisis resolution for cost-effective solutions.
- Prepared cost estimates for construction projects based on design drawings and detailed schedules.
- Managed diverse clients including Harley-Davidson, Integra, NeuroLogica, Scanlan, WonderBox, and CorvisaCloud.
Inside Sales - College Bookstore and Grocery Store Markets
KOSS CORPORATION
Milwaukee
01.2013 - 12.2014
- Expanded grocery store segment through integrated sales and marketing strategies, achieving significant growth.
- Researched and launched College Bookstore market segment, increasing sales and enhancing brand awareness.
- Developed and managed comprehensive National College Bookstore sales strategy to drive revenue.
- Coordinated category management for Grocery Store segment with North American Director of Sales.
- Directed execution of Sales department tradeshows schedule and related content for optimal engagement.
Marketing Services Manager
KOSS CORPORATION
Milwaukee
01.2009 - 12.2013
- Developed and executed integrated marketing initiatives and events within in-house team.
- Managed video shoot arrangements, creative teams, external vendors, and edited all written content.
- Oversaw tracking of all digital media projects, managing 4-8 concurrent initiatives each quarter.
- Implemented new e-commerce website, establishing brand identity and enhancing thought leadership.
- Created and managed national product launches, including Koss Fit Series with Olympian Dara Torres.
- Directed social media strategy across platforms, achieving consistent month-to-month growth in engagement metrics.
- Increased e-commerce sales and conversion rates through targeted email marketing campaigns using analytics insights.
- Led cross-functional teams in designing digital marketing solutions and producing sales materials for client meetings.
Education
Class of 2012 Graduate -
Marquette University - College of Professional Studies
Milwaukee, WI01.2012
Bachelor of Science - Marketing
MARQUETTE UNIVERSITY
Milwaukee, WI01.2009
Skills
- Digital marketing strategy
- Social media marketing
- Customer engagement
- Project management
- Emerging technologies
- Brand building
- Web analytics
- Budget planning
- Content creation
- Competitive analysis
- Brand management
- E-commerce SEO
- Project coordination
- CRM utilization
- Communication skills
- Problem resolution
- Time management
- Relationship building
- Documentation management
- Team leadership
Professional Leadership And Community Outreach
- AMERICA SCORES MILWAUKEE, Milwaukee, WI, national non-profit youth organization, Board Chair, 01/01/09, 12/31/15, Educate youth in literacy and healthy living in at-risk Milwaukee Public Schools through poetry and soccer., Annual adult charity soccer tournament fundraising over $40,000/yr.
- FUTURE MILWAUKEE, Milwaukee, WI, professional leadership program, Class of 2012 Graduate, Marquette University - College of Professional Studies, 01/01/11, 12/31/12, Examined issues and problems confronting the greater Milwaukee area through in-depth interaction with key community decision makers.
Results
- Designed, implemented and sustained numerous integrated marketing plans across different digital channels
- Managed annual and one-off fundraising events and initiatives for local chapter of a national non-profit 'America Scores' to be on-time, within budget and with measurable goals
- Expertise in SEO, PPC and affiliate marketing campaigns
Timeline
Client Logistics Manager
Newmedia Denver
05.2022 - Current
Sales Manager
Newmedia Denver
05.2018 - 05.2022
Sales Account Coordinator Sales Account Coordinato
Newmedia Denver
11.2016 - 05.2018
Account Strategist - Contractor
DIGITAL BRINQ
01.2015 - 2016
Account Executive
ADVICENT SOLUTIONS
01.2015 - 12.2015
Account Manager
DERSE
01.2014 - 12.2014
Inside Sales - College Bookstore and Grocery Store Markets
KOSS CORPORATION
01.2013 - 12.2014
Board Chair
AMERICA SCORES MILWAUKEE
01.2009 - 12.2015
Marketing Services Manager
KOSS CORPORATION
01.2009 - 12.2013
Class of 2012 Graduate -
Marquette University - College of Professional Studies
Bachelor of Science - Marketing
MARQUETTE UNIVERSITY
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