Drake Dosenberry
Murrieta,CA
Summary
As a dynamic leader and Senior Quality Manager at Preproduction Plastics Inc., a premier manufacturer of engineered resins for the medical, industrial/commercial, and transportation sectors, leveraging 25 years of progressive manufacturing experience to implement quality management standards like AS9100 and ISO 9001 over the past 15 years. By utilizing the global ERP system to address the needs of employees, customers, and regulatory authorities PPI is recognized through its robust Quality Management System. Through continued education, I attained a Master Certification in Business Management, Operations Management, and Executive Management, and became a Six Sigma Green Belt-certified Quality Manager. Core strengths in ERP software implementation, Microsoft Excel, Microsoft PowerPoint, Adobe Pro, Process Planning, APQP, ECO, CAR, SCAR, MRB, and KPI reporting enabled superior reliability and performance improvements for clients like General Electric and other Fortune 100 medical device manufacturers. As a seasoned contributor to R&D across aerospace propulsion, vehicle dynamics, mountain bikes, and twin-jet boats, Becoming a highly competent systems process specialist with exceptional detail and technical skills has allowed a deep understanding of these processes while proficiently offering manufacturing services that surpass customer expectations. Adaptable Quality Manager with a 15-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills.
Overview
15
15
years of professional experience
Work History
Quality Manager
Preproduction Plastics Inc.
01.2012 - Current
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently reduced RMA returns by 80%.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components improving incoming quality.
- Exercised sound judgment by selecting effective methods, techniques, and evaluation criteria within established practices and policies to obtain optimal results.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Promoted proactive approach to risk management within organization, mitigating potential concerns before they escalated into larger issues.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Provided training to employees on best practices in quality management, fostering cultures of excellence within organization.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
Owner
Independent Suspension Operation
01.2009 - 10.2013
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
Associate of Science - Business Communications
Grossmont College
El Cajon, CA10.1996
Skills
- ISO:9001:2015
- AS9100D Quality Management Systems
- Supplier Quality Management
- Customer Relationship Management
- Life cycle Management
- Profit Maximization
- Project Management
- Quality Control
- IQMS ERP Software
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word and Adobe
- Monthly Reporting
- Assembly
- Clean Room Assembly
- Control Plans
- Process Development
- Process Planning
- FARO
- CAM2
- Corrective and Preventive Action
- Cost Reduction
- Data Acquisition
- Failure Mode and Effects Analysis
- Formal Presentation
- Injection Molding
- Structural foam molding
- Osha Regulation
- UL
- Problem Solving
- Product Development
- Research and Development
- Staff Training
- Strategic Planning
- Validation Testing
- Documentation Control
- Regulatory Compliance
- Continuous Improvement
- Supplier Relationship Management
- Document Control
- Team Training
- SOP Development
- Issue Resolution
- First-Article Inspection
- Corrective Actions
- Document Management
- Process Capability Analysis
- Failure mode and effects analysis
- Human Resources Management
- Negotiation and Conflict Resolution
- Team Leadership
- Team Development
Websites
Timeline
Quality Manager
Preproduction Plastics Inc.
01.2012 - Current
Owner
Independent Suspension Operation
01.2009 - 10.2013
Associate of Science - Business Communications
Grossmont College