Drake Erickson
Norfolk,VA
Summary
Personable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser and Catering Member
Omar's Carriage House And Catering
01.2023 - Current
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Reset and cleaned tables quickly to prepare for new customers.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Established rapport with customers by providing friendly and attentive service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at restaurant.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Maintained flexible work schedule to meet event needs.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided attentive service and proactively assessed guest needs.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Addressed customer complaints and inquiries to verify satisfaction.
Retail Sales and Restaurant/Grill Cook
Simple Adventures
04.2020 - 08.2023
- Identified and resolved discrepancies and errors in customer accounts.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored food temperatures for proper cooking and safe consumption and verified quality of ingredients.
- Assisted management with inventory tracking and ordering supplies as needed, maintaining optimal stock levels.
- Provided support to crew members through all facets of food preparation and delivery.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Adhered to strict food safety regulations and hygiene standards.
- Cleaned and maintained kitchen equipment regularly.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Operated and maintained grills, fryers and other cooking equipment.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
- Utilized problem-solving skills to address customer complaints.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Maury High School/VLA-Graduated Early
01.2024
Skills
- Math Competence and Computer Skills
- Employee Training and Mentoring
- Honest and Dependable with Strong Work Ethic
- Work Task Prioritization and Time management skills
- Coachability with Cooperative attitude
- Attention to detail with Communication skills
- Team Leadership and Collaboration
- Decision-Making with Effective problem solving
- Professional Appearance
- Cash Register Operations with Cash Handling
- Customer Service with Complaint Handling
- Cleaning procedures
- Food Safety and Handling and Kitchen Operations
- Kitchen Communication and Server Support
- Quality Assurance and Regulatory Compliance
- Equipment Operation and Cleanliness Maintenance
- Workplace Safety
- Event Coordination and Resourcefulness
- Inventory Control and Restocking
- Daily Reporting
- Reports and documents with Records Maintenance
Certification
- Food Handler Certification
- Driver's License
Timeline
Busser and Catering Member
Omar's Carriage House And Catering
01.2023 - Current
Retail Sales and Restaurant/Grill Cook
Simple Adventures
04.2020 - 08.2023
High School Diploma -
Maury High School/VLA-Graduated Early
- Food Handler Certification
- Driver's License
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