Drake Gatson

• Worked closely with the head chef to continuously improve menu items, maintaining the restaurant''s reputation for high-quality desserts.
• Conducted regular inventory checks and determined quantity of product to prepare for next day, reducing food waste and costs.
• Mixed batters and other toppings by reading recipes, scaling, and measuring ingredients and operating necessary equipment, i.e. industrial mixer and deli slicer.
• Communicated effectively with front-of-house staff regarding menu updates, allergens, and special requests from customers.
• Showcased strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
• Maintained a clean and organized kitchen, adhering to strict hygiene standards and food safety regulations.
• Monitored quality of plated desserts before presentation to guests, ensuring consistency with established standards.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.

• Executed quality standards, rotating product and removing damaged items from display cases.

• Assisted bakery manager with coordinating product ordering, receiving and stocking.

• Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and products to ensure quality.

• Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.

Provided excellent customer service to foster satisfaction and loyalty.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional service.
• Assisted in training new employees.

• Operated POS terminals to input orders, split bills, calculate totals and make accurate change.

• Explained menu options to guests, offered suggestions or pairings and took orders for food and beverages.

• Maintained knowledge of bar and wine options in order to make recommendations.
• Cross trained in kitchen in order to have a better understanding of product.
• Worked special and private events when requested.
• Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.

• Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
• Priced and labeled new merchandise, verified all products contained price tags and adhered sale labels in correct places.
• Assisted customers upon request in finding products or checked in warehouse for unstocked items.
• Reset merchandise throughout assigned section to give shelves and racks professional appeal.
• Verified invoices against delivered merchandise to drive shipment accuracy.
• Proactively identified opportunities for process improvement within the overnight stocking operation, sharing insights with management for potential implementation.
• Managed time effectively to complete nightly tasks within allotted timeframe, minimizing the need for additional overtime hours.
• Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
• Assisted in training new Overnight Stock Associates on proper procedures, ensuring consistent performance across the team.

• Responsible for taking orders on-line, over the phone and in person.
• packaged and served food and beverages to patrons in a prompt and courteous manner.
• Operated POS terminals to input orders, split bills and calculate totals.
• Responsible for handling guest payment, including making change.
• Generated repeat business by providing exceptional customer service.
• Promoted desserts, appetizers and specialty drinks to increase sales.
• Responsible for keeping take out area clean and stocked.
• Cross-trained as host and helped with greeting diners and escorting guests.
• assisted in kitchen with prep and dish washing.

• Managed interviewing, hiring, training and scheduling of employees.Maintained cleanliness of shop and dining area.

• Coordinated ordering, receiving merchandise and stocking to maintain appropriate product levels and save costs.
• Took necessary steps to meet customer needs and effectively resolve food or service issues.
• Exhibited thorough knowledge of yogurt, smoothies, supervisory duties, service techniques, and guest interactions.

• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures.

• Oversaw corporate communications to streamline data and information sharing initiatives.