Drake Haiser
MI
Summary
Oversaw repair orders and warranty claims management to enhance operational efficiency and accuracy in dealership systems.
Completed projects to verify network security and proactively detect threats.
Identified vulnerabilities and reviewed comprehensive protective measures. Leveraged in-depth knowledge of cybersecurity frameworks and protocols to drive security improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
General Rv
05.2024 - Current
- Provided technical and service recommendations using diagnostic tools and real-time issue tracking.
- Utilized G2 Astra to track dates and times of drop-off's and pick up's, work orders, mileage, fuel levels, and warranty and reimbursement claim numbers.
- Manage fixed operations including repair orders, parts orders, body shop coordination, labor rates, and insurance claim processing.
- Collaborated with technicians and back-office staff to improve communication and job turnaround.
- Assisted in troubleshooting internal network and software tools for smoother service operations.
Project Manager
Icon Material Handling
06.2020 - 10.2023
- Oversaw end-to-end IT and equipment deployment projects across multiple warehouse locations.
- Managed vendor relations, scheduling, and on-site coordination to ensure timely and secure implementations.
- Developed SOPs and documentation to support consistent onboarding and security standards.
- Collaborated cross-functionally to align project goals with operational and cybersecurity requirements.
Assistant Service Manager
Tom Holzer Ford
06.2019 - 08.2021
- Supervised daily fixed ops and front-end service operations, maintaining high throughput in a high-volume dealership.
- Coordinated scheduling, technician workflow, and repair order processing using CDK and Ford diagnostic platforms.
- Resolved customer escalations, improving CSI scores and fostering long-term service loyalty.
- Implemented process improvements that reduced service lane bottlenecks and increased departmental efficiency.
- Trained and evaluated service advisors, driving upsell performance and warranty compliance.
Education
Associate of Science - Computer Information Systems – Cybersecurity
Oakland Community College
04.2025
Skills
- Python, SQL, C, Risk Assessment & Compliance, Security Frameworks (NIST, ISO 27001), Windows & Linux Administration, Networking (TCP/IP, DNS, DHCP), Ticketing & Diagnostic Tools, Strong Communication & Collaboration, Vulnerability Management, Pandas, ETL, SQL Server
- Network security
- Threat intelligence
- Privacy protection
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Goal-oriented mindset
- Staff education and training
- Vulnerability assessment
Certification
- CompTIA A+
- Network+
- Security+
- UCertify CEH
- Secure Software Design
- Windows and Linux Administration
- Microsoft Azure Fundamentals (AZ-900)
Key Candidate Insights
- Worked as both a Service Advisor and Assistant Service Manager, directly managing repair orders, warranty claims, body shop coordination, and parts orders.
- Hands-on experience with dealership systems like CDK and OEM diagnostic platforms
- Oversaw warranty compliance and process improvements in service operations and managed escalations and documentation in fixed ops, ensuring accuracy and adherence to OEM and warranty standards.
- Skilled in SQL, ETL, Python, and database technologies, with practical experience in system integration and data management.
Timeline
Service Advisor
General Rv
05.2024 - Current
Project Manager
Icon Material Handling
06.2020 - 10.2023
Assistant Service Manager
Tom Holzer Ford
06.2019 - 08.2021
Associate of Science - Computer Information Systems – Cybersecurity
Oakland Community College